JOB
SUMMARY

Manages sales campaigns with the
intent of either scheduling appointments for sales to improve sales
productivity or by gaining business via direct quote/follow up. Assesses
customer satisfaction with MTG products and services via conducting surveys
and provides insights for addressing customer concerns. Works closely with
SBU Sales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions
Essential Function

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. 2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business. 3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. 4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. 5. Manages requests for products, price and technical information. 6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. 7. Maintains showroom cleanliness by procedures set forth by management. 8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. 9. Tracks result of outbound campaign efforts. 10. Backs up inbound customer service, as needed. 11. Comply with all DOT and OSHA regulations. 12. Ensure all safety rules are strictly observed. 13. Perform other projects and duties as assigned.

Required for All Jobs
•	Performs other duties as assigned
•	Complies with all policies and standards

QUALIFICATIONS

Education
Education Level	Education Details	Req/ Pref
Associate's Degree
Bachelor's Degree

Work Experience
Experience	Experience Details	Required/ Preferred
1-3 years
4-6 years
7-9 years

Knowledge,
Skills and Abilities

·
High
School Graduate with diploma and/or prior experience in outbound
calling/inside sales, outside sales or marketing desirable.

·
Excellent
customer service skills. Ability to establish and manage customer
relationships

·
Ability to
work independently and under some pressure to meet deadlines.

·
Demonstrates
a clear and effective speaking manner for the purpose of explaining information
to customers and employees.

·
Ability to
add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.

·
Ability to
learn MTG’s business/product types/organization/transaction systems

·
Excellent Telephone
Communications Skills

·
Excellent
Organizational Skills

·
Intermediate
level knowledge of Microsoft Office applications (Word, Excel, Outlook
E-mail).

Licenses and Certifications
Licenses/Certifications	Licenses/Certification Details	Time Frame	Required/ Preferred

PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands Category:	Prolonged standing, walking short distances, using hands to handle, control of objects or tools, supplies, operate a computer, keyboard and mouse, reaching items on a counter, taking on the phone calls.

Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand	N/A	Rarely	Occasionally	Frequently	Constantly	Weight
Stationary Position				√
Move/Traverse				√
Stationary Position/Seated			√
Transport/Lifting			√
Transport/Carrying			√
Exerting Force/Pushing			√
Exerting Force/Pulling			√
Ascend/Descend	√
Balancing	√
Position Self/Stooping			√
Position Self/Kneeling			√
Position Self/Crouching	√
Position Self/Crawling	√
Reaching				√
Handling				√
Grasping	√
Feeling	√
Communicate/Talking					√
Communicate/Hearing					√
Repetitive Motions			√
Coordination				√

Travel Requirements
Estimated Amount	Brief Description

Mental Demands
Working Conditions	N/A	Rarely	Occasionally	Frequently	Constantly

Indoor Retail-store Environment
with controlled temperature, cylinders gases yard moderate noise level,
computer screen exposure.

The Company is an Equal Opportunity
Employer that complies with the laws and regulations set forth under
EEOC.. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability or
protected veteran status. EOE AA
M/F/VET/Disability

Packaged Gases Customer Service Representative - Nacogdoches TX