About the Role:

The Front Desk Attendant serves as the primary point of contact for guests and visitors, ensuring a welcoming and professional first impression. This role is critical in managing front desk operations efficiently, including greeting guests, handling check-ins and check-outs, and responding to inquiries promptly. The attendant is responsible for maintaining accurate records, coordinating with other departments, and managing reservations or appointments as needed. By providing exceptional customer service and addressing any concerns or requests, the Front Desk Attendant contributes significantly to overall guest satisfaction and smooth facility operations. This position requires a proactive approach to problem-solving and the ability to multitask in a fast-paced environment while maintaining a friendly and approachable demeanor.

Minimum Qualifications:

High school diploma or equivalent.
Previous experience in a customer service or front desk role preferred.
Basic computer skills, including familiarity with reservation and office management software.
Strong communication skills, both verbal and written.
Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

Experience in the hospitality or service industry.
Proficiency with property management systems (PMS) or similar software.
Bilingual abilities or proficiency in multiple languages.
Certification in customer service or hospitality management.
Basic knowledge of safety and emergency procedures.

Responsibilities:

Greet and welcome guests and visitors in a courteous and professional manner.
Manage check-in and check-out processes accurately and efficiently.
Answer phone calls, respond to emails, and handle inquiries or direct them to the appropriate personnel.
Maintain and update guest records, reservations, and appointment schedules.
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
Handle cash transactions, process payments, and maintain accurate financial records when required.
Ensure the front desk area is clean, organized, and presentable at all times.
Assist with administrative tasks such as filing, data entry, and inventory management as needed.

Skills:

The Front Desk Attendant utilizes strong interpersonal and communication skills daily to interact effectively with guests and team members, ensuring clear and courteous exchanges. Organizational skills are essential for managing reservations, maintaining records, and coordinating with various departments to meet guest needs efficiently. Proficiency with computer systems and software enables the attendant to handle check-ins, check-outs, and administrative tasks accurately and swiftly. Problem-solving skills are applied when addressing guest concerns or unexpected situations, ensuring a positive experience. Additionally, multitasking and time management skills are critical to balancing front desk duties with administrative responsibilities in a dynamic environment.

Shift Needed to be Filled:

10:30 am to 4:30 pm M-F

Rate:

$17 per hour