The Company

Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.

Independent brands Faction Skis, United Shapes, and phaenom footwear share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America, and Asia sharing decades of experience. The group engages a global fanbase through in-house film productions and partners with other impact-driven organizations such as 1% for the Planet and Protect Our Winters.

The group is committed to incorporating sustainable practices across the business, inspiring activism and driving positive environmental and social change, using each independent brand as a platform to catalyze a more inclusive, equitable, and regenerative future for all.

The Role

Based in Le Chable, Valais, CH- Hybrid | Full time (100%) | Asap

We’re looking for a customer-oriented, data-driven and hands-on person to join our young and vibrant Operations Team, with a focus on customer service, logistics and process-improvement.

The Job will have hybrid hours as it is heavily linked with the Warehouses and Customers in the US and Canada

B2B Customer Experience:

• Be the point of contact for our North American Retail Partners, answering requests and anticipating their needs, in a smooth and professional communication
• Follow-up on orders, deliveries, back-orders, invoices, to make sure RPs are always aware of their situation with FSSC and exceed their expectations
• Manage the After Sale service and guarantee the customer’s satisfaction and retention. Your knowledge of the products and the customers will highly contribute to the success of the sales team on your territory you support
• Be in contact daily with our 3PL to ensure orders are shipped on time, Identify and report roadblocks, then implement solutions
• Support the local reps and follow up with the Retail Partners to maximize sales and resolve issues. Make sure your accounts’ orders are correctly entered into the system, inform our partners of any changes to our production and delivery schedule
• Using our CRM systems (Odoo, Salesforce, Elastic), ensure your accounts’ contact details and sales terms are kept up to date, onboard new accounts, and ensure our network of retail partners have access to all the relevant Sales Tools
• Manage any oversells with RPs and sales reps in the territory
• Resolve any issues with regards to order placement, delivery, warranties or returns
• Ensure all communications to your RPs is of the highest standard, using the appropriate communication tools.
• Gather and record information in relation to sell through from our RPs and share with Reps
• Maximize sales opportunities by providing RPs with proactive recommendations and guidance
• Help Sales Reps with ad hoc requests