Description

The Parts Counter Sales personnel will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.

Major Duties and Responsibilities:

• 
  
  Determine replacement part required, according to inspection of old part, customer request, or customer description of the malfunction
  
  


• 
  
  Advise customer on substitution or modification of part when identical replacement is not available
  
  


• 
  
  Utilize computer to determine part stock number and price
  
  


• 
  
  Demonstrate equipment to customer and explain functioning of equipment
  
  


• 
  
  Prepare sales slip or sales contract
  
  


• 
  
  Receive and fill telephone orders for parts
  
  


• 
  
  Inspect returned part for defects and exchange defective part or refund money
  
  


• 
  
  Keep inventory control on cores to be returned
  
  


• 
  
  Fill salesmen’s orders for new truck parts
  
  


• 
  
  Prepare wreck estimates and fax to customer
  
  


• 
  
  Keep display area updated, organized, and priced according to sales fliers
  
  


• 
  
  Keep work area neat and organized
  
  


• 
  
  Assist in taking physical inventory of stock
  
  


• 
  
  Complete training requirements for the parts department
  
  


• Attend scheduled parts meetings

Qualifications

Education/Training or Experience:

• 
  
  High School diploma or GED required
  
  


• 
  
  Diploma from Technical College preferred
  
  


• 
  
  Intermediate to advanced computer skills required
  
  


• General knowledge of trucks, truck parts, and the trucking industry preferred