Key Responsibilities
- Serve as the primary point of contact for patients inquiring about Whole Body MRI and other Longevity services
- Guide patients through available options and help them understand the purpose and value of different imaging services
- Clearly explain program components, including optional add-ons, in a patient-friendly manner
- Address common questions and concerns to support informed decision-making
- Facilitate timely and accurate scheduling of appointments
- Maintain a high-quality patient experience across all interactions
- Accurately document conversations and follow appropriate workflows
Qualifications
- 2–4+ years of experience in a high-touch customer-facing role (e.g., patient access, call center, concierge services, or similar)
- Strong communication skills with the ability to build trust quickly
- Ability to learn and effectively communicate clinical concepts at a high level (non-diagnostic)
- Detail-oriented with strong organizational skills
- Comfortable working in a performance-driven environment
Preferred
- Experience in healthcare, diagnostics, or elective/cash-pay services
- Experience supporting patients in making informed decisions about services
Success Metrics
- Patient conversion to scheduled appointments
- Patient experience and satisfaction
- Accuracy and completeness of documentation
- Adherence to workflows and responsiveness
What Makes Someone Successful
- Confident, clear communicator who can guide conversations effectively
- Able to simplify complex information without being overly technical
- Patient-focused with strong judgment and professionalism
- Accountable and comfortable with performance expectations