Under direct supervision, responsible for providing all elements of scheduling and registration support to a clinic.
Responsibilities
- Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
- Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
- Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
- Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
- Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
- Performs all other duties as assigned.
Qualifications
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
- Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent verbal, written and interpersonal communication skills.
- Ability to prioritize messages based on urgency.