Child Support Specialist I

Employment Type: 0 - Full-time Regular
Pay Range: $45,760.00 - 62,306.00
Location: Castle Rock, Lone Tree, or Highlands Ranch, CO
Overtime Exempt: N
Elected Office / Department: HUMAN SERVICES

This entry-level position is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. The role involves learning to navigate state and county computer systems to manage child support cases and assist clients with a range of services.

Generally, the hiring range is $45,760- $51,922 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Your future is important to us.
Douglas County offers a comprehensive benefits package — including medical,
dental, vision, and retirement plans — plus a wide range of additional
resources to support your health, growth, and overall well-being. View the full Employee Benefits Guide

View the full job description here

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)

You will take on one or more of the following roles as part of your role:

Intake:

Reviews child support applications and public assistance referrals to gather essential information for new cases.
Monitor application timelines to meet state and federal requirements.
Create case files, input court order details into databases, and generate initial paperwork.
Provide information on child support services and assist clients with the application process.

Establishment:

Support establishing paternity and child support by gathering necessary information and preparing documents.
Assist in setting court hearings, notifying parties updating case information.
Provide support to the County Attorney during court proceedings.
Initiates cases to other states’ child support agencies when necessary.

Modification:

Review and assess requests for child support modifications based on case need.
Collect relevant financial information and assist in preparing documents for review.
Coordination hearings, notify involved parties, and update database records.

Enforcement:

Communicates with stakeholders about case updates, enforcement actions, and other inquiries.
Research case details and track automated enforcement measures
Prepare legal documents, initiate out-of-state cases as needed, and ensure timely follow-up.

Bookkeeper:

Managing basic child support ledgers, including entering initial payment information and ensuring database accuracy.
Review and allocate identified payments, with guidance for handling payments in suspense.
Update the database with Over-the Counter payments and related information and record keeping.
Perform locate activity when necessary to resolve pending disbursements.

Legal:

Support legal case processing by handling routine judicial related administrative and legal duties.
With guidance, manage legal work-flow processes for attorneys, child support, and court staff.
Using strong organizational skills, be able to follow detailed timelines to ensure legal, program compliance.

Other Duties:

Complete training and attend meetings or professional events as assigned.
Support team members during absences or vacancies by covering additional caseloads.
Crosstrain in other functions as necessary.
Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION and/or EXPERIENCE:

High School Diploma or GED.
Two (2) years full time public-facing roles, one (1) year preferred in eligibility determinations or legal secretarial experience
A combination of experience and education may be considered.

This classification is a part of a career progression pathway series.

CERTIFICATIONS, LICENSES, & REGISTRATIONS:

APA certification within one (1) year (for Establishment or Modification roles).
Enforcement certification within one (1) year (for Enforcements roles).
Notary Public Commission within three months of hire.
This position requires successful completion of a criminal background check including fingerprinting through a national database.

ADDITIONAL INFORMATION:

Closing Date: 5/01/2026 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.

The job details outlined in this posting may represent a
modified summary of the full job description. For a full copy of
the job description CLICK HERE to
view our job classifications.

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.