• Diagnose, troubleshoot, and fix issues encountered during software/application implementation and provide timely user support.
  
• Participate in code reviews, technical discussions, and architectural decision-making.
  
• Maintain up-to-date documentation of technical changes, fixes, and system configurations.
  
• Administer the company’s ERP system such as users, roles, permissions.
  
• Configure workflows, forms, approvals, and reports.
  
• Monitor ERP performance and resolve system errors.
  
• Provide Training to the staff on ERP usage and best practices.
  
• Coordinate with ERP providers for technical support or customization.
  
• Manage company apps -maintenance app, CRM, HR app, POS, or any internal software
  
• Manage all company applications such as all modules of Zoho One, Tally, CRM, HR systems, mobile apps, POS, or any internal/external software.
  
• Perform periodic updates, backups, and basic system maintenance.
  
• Test new features or modules before deployment to the operations team.
  
• Support and assist with any new software implementation or upgrade in the organization.
  
• Handle integrations between ERP, CRM, and other company apps.
  
• Test new features before launching to operations.
  
• Assist employees with system access, login issues, and general usage.
  
• Prepare user guides or quick training materials.
  
• Ensure all staff follow correct processes inside the ERP/app systems.
  
• Ensure data accuracy, consistency, and security across systems.
  
• Analyze existing code to identify bugs, performance bottlenecks, and logical errors.
  
• Perform developer-end coding, modifications, and fixes as per organizational workflow.
  
• Develop, maintain, and optimize backend services, APIs, and server-side components.
  
• Handle integrations between ERP, CRM, and other company applications.
  
• Test new features or modules before deployment to operations.
  
• Participate in code reviews, technical discussions, and architectural decisions.
  
• Maintain clear documentation of technical changes, fixes, and configurations.
  
• Manage software licenses, subscriptions, and renewals.
  
• Support basic IT tasks when needed -reset passwords, email setup, etc.
  
• Coordinate with ERP/application providers for technical support or customization.
  
• Generate operational and management reports when required.
  
• Support departments with custom dashboards and analytics.
  
• Ensure smooth system stabilization during the ongoing transition phase.
  

Requirements

• Bachelor's Degree in IT, Computer Science, MIS, or related field.
  
• Minimum 1–3 years’ experience in ERP or application administration.
  
• Experience with Zoho one, Tally, CRM systems, SAP s/4 Hana, MS Dynamics 365, Oracle NetSuite or similar platforms.
  
• Understanding of system workflows, integrations, and data structures.
  
• Strong analytical, problem-solving, and communication skills.
  
• Ability to train and support non-technical users.
  
• Attention to detail and high level of responsibility.
  
• Basic knowledge of databases, cloud systems, and integrations.
  
• Strong problem-solving and analytical skills.
  
• Good communication and training ability.
  
• Basic IT knowledge is a plus -network, hardware, security.
  
• Good communication skills in English Mandatory.
  
• Prefered Communication language Ukraine/Romania / Moldova/ Arabic.
  

Benefits