Position Title:Systems Administrator

Department:District Office

Reports to:Director of Technology & Innovation    

Summary:    

Provides technical assistance in repairing, replacing, configuring, and deploying technology. Manages user accounts, group policies, and inventory. Monitors devices and infrastructure health, and systems for necessary software and security updates. Maintains District's technology systems.

ESSENTIAL  DUTIES  AND  RESPONSIBILITIES

• Provide Help Desk support to IT Technician when volumes are high
• Serve as first escalation point of contact for IT Technician
• Maintaining hardware: 
  • Responsible for the scheduling and distribution of all district devices and peripherals. 
  • Overseeing or assisting with hardware installations and updates.
• Manage and maintain a server environment including patching, resource allocation, backup management, and basic architecture knowledge.
• Strong ability to troubleshoot and maintain hardware/software, and network including wireless, LAN/WAN, DNS/DHCP, common remote solutions (RDP and VPN), Firewall/Security and port configuration.
• User and group management through account creation, rostering, content filtering, and permissions.
• Manage relationships with vendors for support and maintenance (Including printing, Chromebook care, and IT contractors).
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve.
• Attend all technology department meetings.
• Other duties as assigned by the Superintendent, Director of Technology or other designee.

SUPERVISORY  RESPONSIBILITIES:  

None

EDUCATION  AND/OR  EXPERIENCE:

College degree and/or related training in networking and systems technology.  At least one year of experience in a similar role.

LANGUAGE SKILLS:

Ability to read and interpret documents.  Ability to complete reports and correspondence.  

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES:

Basic requirements of the following software and hardware include, but are not limited to:

• Major Operating Systems: Microsoft Windows Servers, Apple macOS, Android, iOS, iPad OS, ChromeOS.
• Google Workspace for Education Suite and Admin Console
• Classroom Management Systems: ViewSonic Manager, Vivi Central, SMART, GoGuardian
• Virtualization: VMWare ESXi
• Mobile Device Management: JAMF
• Networking Equipment (Switches, Firewalls, Access Points etc): Cisco Meraki
• Phone System / UCaaS: Spectrum VOIP
• Preferred Other Systems: Help Desk Ticketing, Student Information Systems, Microsoft Office, Clever, Follett, Mealtime,  Wasabi, PowerSchool, SchoolMessenger, Schoology, Exacq

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is regularly required to walk and reach with hands and arm.  The employee needs strength to lift, push, pull, and carry for long periods of time.  The position frequently requires working, crawling, and moving within small spaces.  The position requires the individual to meet deadlines with severe time constraints and to interact with the public and other workers.  Specific vision abilities required by this job include close vision and the ability to adjust focus.