🏢 MTI America

We’ve been helping people get back to work and life since 1992

📌 Job Title: Care Coordinator I

Salary Range: $ 18-21

Department: All Departments
Reports To: Director of Operations
Location: Remote/In Office
Job Type: Full-Time
FLSA Status: Non-Exempt

🧭 Position Summary

As a Care Coordinator I at MTI America, you will play a vital role in supporting business operations by addressing and resolving inquiries and issues from clients, injured workers, and providers. You will handle referrals, coordinate services, maintain documentation, and ensure efficient communication across internal teams and external stakeholders. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

✅ Key Responsibilities

Serve as the primary point of contact for incoming referrals, inquiries, and requests from clients, providers, and injured workers
Accurately enter, track, and maintain case data in company systems
Coordinate services such as scheduling, authorizations, and follow-ups
Communicate updates, outcomes, and next steps to stakeholders in a timely manner
Ensure compliance with company procedures, client requirements, and applicable regulations
Assist with resolving escalated issues by collaborating with internal teams and external partners
Review documentation for accuracy and completeness before submission or closure
Support other team members and contribute to a collaborative department environment

🎓 Required Qualifications

High school diploma or equivalent
1+ year of experience in customer service, healthcare, insurance, or administrative support
Strong proficiency in Microsoft Office and database systems

💡 Preferred Qualifications

Experience in workers’ compensation
Bilingual (English/Spanish)
Associate’s degree
Experience in a managed care, medical coordination, or claims environment
Familiarity with medical terminology and healthcare processes

🧠 Skills Descriptions

Customer Service & Relationship Management	Builds rapport with clients, providers, and injured workers while ensuring a positive and professional experience
Data Entry & Recordkeeping	Accurately inputs, tracks, and maintains sensitive information in company systems
Communication & Active Listening	Clearly conveys information in verbal and written formats and ensures understanding through attentive listening
Problem-Solving & Critical Thinking	Identifies issues, evaluates options, and applies sound judgment to resolve escalations efficiently
Time Management & Organization	Prioritizes multiple tasks, meets deadlines, and maintains efficiency in a fast-paced environment
Attention to Detail & Accuracy	Ensures that all documentation, case notes, and communications are complete, consistent & error free

🏢 Work Environment & Physical Requirements

In Office / Remote
Ability to sit at a workstation for extended periods

💼 Compensation & Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off, holidays

🌍 Diversity, Equity & Inclusion Statement MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.