Job Title	Self-Parking Attendant
Location	Austin, TX
Job Location	Various Parking Facilities Downtown Austin, TX
Reports to	Shift Supervisor and/or Account Manager
Department	Parking Facilities
Status	Non-exempt (hourly)

 

Job Purpose

The Self-Parking Attendant is responsible for monitoring the parking lot(s), as well as conducting operational duties as required.

 

Duties and Responsibilities

1. Issue tickets for guests parking at specific parking lots.


2. Must be responsible for money collection and corresponding paperwork.


3. Only accepting money under direction of management


4. Complete log report showing arrivals and parking operation data.


5. Complete shift reports showing tickets issued and money received and any corresponding operational paperwork.


6. Must be responsible for parking administrative items, such as labeling key numbers and keys for cars parked in valet section of the parking lot and recording descriptions of vehicles as required.


7. Must maintain proper and timely inventory of vehicles in accordance with inventory standards.


8. Must ensure proper security on lot, including but not limited to issuing notices on cars with no parking permit, completing security checks during certain shifts or times of day, ensure vehicles are locked and are properly secured, as applicable.


9. Maintain cleanliness of lot and attendant booth, including basic housekeeping and janitorial duties.


10. Maintain vigilance in overseeing the security of the parking lots by noting and reporting any unsafe, suspicious or potentially dangerous situations in an effective and timely manner to the shift supervisor and/or account manager.


11. Provide customer assistance during payment for parking services, including handling cash payments when necessary.


12. Regular monitoring of all parking lots.


13. May be needed to park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout in response to guest needs.


14. Maintain regular attendance in compliance with Hospitality Parking standards, as required by scheduling which will vary according to the needs of business.


15. Comply at all times with Hospitality Parking standards and regulations to encourage safe and efficient parking operations.


16. Employees must be at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


17. Must have good knowledge of local area; provide information, maps, and directions as required.


18. Assist supervisor when needed in answering telephone, responding to all calls within three rings.


19. Be familiar with hospitality and parking terminology but do not use with guests at any time.


20. Have knowledge of emergency procedures and assist as needed.


21. Use proper two-way radio etiquette at all times when communicating with other employees.


22. Attend any required meetings or training as required by management.


23. Perform any other job-related duties as assigned.