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Posted 2w ago

Call Center Support Representative-WV State Auditor's Office-Kanawha Co.

@ State of West Virginia
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Charleston, West Virginia, United States
$32k/yrOnsiteFull Time
Responsibilities:Answer questions, Process requests, Send statements
Requirements Summary:High school diploma; excellent communication; Microsoft Office proficiency; customer service experience preferred; able to work independently and under deadlines.
Technical Tools Mentioned:Microsoft Office, CTS System
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Job Description

About the Department


***This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. 
If you are interested in this position, you must apply directly to the hiring agency.*** 

HOW TO APPLY: Mail/Email resumes to
WV State Auditor’s Office 
Attn: Human Resources 
1900 Kanawha Blvd. E 
Bldg 1, Room W100 Charleston, WV 25305

CALL CENTER SUPPORT REPRESENTATIVE-WV STATE AUDITOR'S OFFICE-KANAWHA COUNTY  

Salary: $32,000; Commensurate with Experience


Job Overview 
The Call Center Support Representative is required to be knowledgeable in customer service, Microsoft Office, have excellent verbal and written communication skills, and a working knowledge of computer software and skills. 

Responsibilities for the Call Center Representative 
  • Answer incoming caller questions and requests regarding property tax redemptions. 
  • Process requests for statements of taxes and fees through the CTS System. 
  • Process outgoing customer statements through email or U.S. Mail. 
  • Daily call backs to customers who left messages.   
  • Be on site at land sales to assist in taking care of customers’ needs if required.

Minimum Qualifications

Training: Graduation from a standard four-year high school or the equivalent. 

Qualifications for the Call Center Representative 

  • Excellent oral and written communication skills. 
  • Ability to work independently as well as the ability to work with a group or virtually. 
  • Knowledge of Microsoft Office Suite (Word, Excel, Outlook). 
  • Good time management, detail oriented, and organizational skills.
  • Ability to work under pressure to meet deadlines.
  •  Call center/Customer Service experience preferred.

Other Qualifications

This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. Therefore, interested persons must apply directly to the hiring agency as directed above.