Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Warranty Clerk with strong customer service and communication skills to join our team.

 

Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.

 

The Warranty Clerk role at Empire Truck Sales is a clerical position responsible for filing warranty claims with the equipment manufacturer. As warrantable repair work orders are closed by our Service Departments, each warranty clerk is responsible for their respective branch throughout the entire claim process. In this position, the goal is to make sure the Service Departments are funded for warranty work by preparing, submitting, and confirming claim settlements. All warranty commitments and limitations are outlined within warranty statements set by the manufacturer and provided to the customer.

 

Primary Duties and Responsibilities:

• Prepare, record, and submit warranty claims within the manufacturer's required time guidelines to maximize collections on warrantable repairs


• Assist internal service personnel on warranty guidelines and gather pertinent information to ensure proper documentation allowing for accurate claim submission


• Sort and process claim settlements upon receiving receipt from manufacturer


• Gain knowledge of warranty policies and procedures via available resources


• Provide scrap part notices to service personnel per warranty part retention guidelines


• Keep information accessible by sorting and filing documents as well as updating databases