About the Role
We are seeking an experienced eClinicalWorks (eCW) Specialist to support our growing medical practice. This role is ideal for someone highly proficient in eCW who enjoys problem-solving, optimizing workflows, and supporting both patients and staff.
You will play a key role in ensuring our system runs efficiently, our team is supported, and our patients have a smooth experience using the platform.
Key Responsibilities
- Generate and analyze reports within eCW (clinical, operational, and billing-related)
- Assist patients with navigating and troubleshooting the patient portal/app
- Provide day-to-day support to staff for eCW-related issues and questions
- Create and manage provider scheduling templates and blocks
- Identify workflow inefficiencies and recommend improvements within the system
- Troubleshoot system errors and coordinate with eCW support when needed
- Assist with onboarding and training staff on eCW functionality
- Ensure accurate system usage and adherence to best practices
Qualifications
- Strong hands-on experience with eClinicalWorks (eCW) (required) 5-10+ years required
- Prior experience in a medical practice (preferred)
- Familiarity with medical workflows, scheduling, and reporting
We are seeking an experienced eClinicalWorks (eCW) Specialist to support our growing medical practice. This role is ideal for someone highly proficient in eCW who enjoys problem-solving, optimizing workflows, and supporting both patients and staff.
You will play a key role in ensuring our system runs efficiently, our team is supported, and our patients have a smooth experience using the platform.
Key Responsibilities
- Generate and analyze reports within eCW (clinical, operational, and billing-related)
- Assist patients with navigating and troubleshooting the patient portal/app
- Provide day-to-day support to staff for eCW-related issues and questions
- Create and manage provider scheduling templates and blocks
- Identify workflow inefficiencies and recommend improvements within the system
- Troubleshoot system errors and coordinate with eCW support when needed
- Assist with onboarding and training staff on eCW functionality
- Ensure accurate system usage and adherence to best practices
Qualifications
- Strong hands-on experience with eClinicalWorks (eCW) (required) 5-10+ years required
- Prior experience in a medical practice (preferred)
- Familiarity with medical workflows, scheduling, and reporting