This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries.
While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.
Duties include, but are not limited to:
- Process new orders based on customer requests.
- Track open orders to ensure completeness in a prompt manner.
- Check pricing and verify availability.
- Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
- Use a computerized system for tracking, information gathering and/or troubleshooting.
- Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires limited knowledge of the organization, products, and/or services. Requires ability to navigate a computerized data entry system or other relevant applications.
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $42,400 - $55,650 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Our competitive benefits package includes:
• Comprehensive health, vision, and dental insurance
• Company-matched retirement savings plan
• Employee stock discount program
• Maternity, Parental and other leaves
• Vacation,volunteer time off, well-being days
• Wellness programs