Department: Care Coordination

Manager Title: Assistant Director of Complex Care

FLSA: Non-Exempt

Job Summary:

Responsible for providing emotional and physical support, in accordance with Doula scope of practice, to pregnant and parenting patients seeking care for substance use recovery during the prenatal, labor/delivery, and post-partum periods, and provide support to their families. Collaborate with Assisted Recovery Care (ARC) team in coordinating care for patients seeking recovery care

Essential Duties & Responsibilities:

• Supports patients’ navigation of prenatal care, substance use disorder care, and postpartum care by phone, in-clinic, and via home-based visits throughout prenatal and post-partum period.
• Provide direct service to pregnant participant and family during labor and delivery at the hospital by assisting in communication between participant and caregiver as well as providing measures of comfort during and prior to the birth process.
• Maintain patient confidentiality at all times per the policies and procedures.
• Maintain ethical behavior at all times per the policies and procedures.
• Responds to internal and external customer needs in a positive manner, utilizing principles of the AIDET model; exceeding their needs and expectations and providing the highest quality service to ensure the best possible outcomes.
• Data collection and submission that is in accordance with established guidelines.
• Attend all trainings and meetings as required by the program.
• Plan in-clinic and home-based services that will maintain supportive relationships with the mother/family while providing information directed toward identified goals (birth plan.)
• Submit documentation and data collection in accordance with established timelines regarding prenatal, intra-partum, and post-partum activities.
• Provide assistance in overcoming barriers (transportation, housing, food…etc.) by referring for collateral services as needed.
• Administer screening and assessments with child and family as required by program.
• Facilitate perinatal support groups utilizing a group curriculum that focuses on prenatal education, parent-infant relationships and breastfeeding
• Complete all Core Curriculum training(s) required for this position.
• Perform all other duties as assigned