Company Summary
External Job Title
Position Responsibilities
Support reporting and dashboards by pulling recurring usage data, performing basic QA, maintaining distributions, and assisting with Power BI/Excel updates.
Create stakeholder-ready snapshots on licensing, utilization, and enablement content usage; summarize changes and trends for reviews.
Partner with Sales, Enablement, Sales Ops, IT/system admins, and vendors to route requests and align cross-system needs (e.g., CRM, sales engagement, enablement, marketing automation, ERP).
Support monthly license reconciliation with exports, allocation vs. utilization tracking, and underuse flags for stakeholder review.
Support role-based access standards and permissions across CRM & LMS systems, and SharePoint
Provide first-line tool support (access, basic troubleshooting, how-to guidance); track and route escalations to admins, IT, or vendor support.
Maintain enablement and training resources (FAQs, job aids, quick starts, process guides) and keep materials current as tools and processes evolve.
Deliver and coordinate role-based onboarding by tool and persona (communications, job aids, and orientation sessions) to support ramp and adoption.
Identify opportunities to improve and standardize processes and documentation across tools; support continuous improvement and other duties as assigned.
Work Location
Qualifications
Required Qualifications
2+ years of experience in sales technology administration, Sales Ops, Sales Enablement ops, RevOps, or similar roles supporting a sales tech stack (CRM, sales engagement, enablement, sales intelligence, marketing automation, ERP).
Strong Excel and PowerBI skills (e.g., pivots, lookups, basic data cleansing) and comfort working with exports and recurring datasets;
Experience supporting recurring reporting (pulling data, validating outputs, updating dashboards, distributing reports) for licensing, utilization, adoption, and/or content usage.
Ability to clearly summarize results for stakeholders (written and verbal), including leadership-ready rollups.
Strong communication and follow-through to coordinate requests, resolve issues across teams, and manage recurring deliverables.
Experience coordinating and/or delivering role-based training enablement (onboarding, refreshers, job aids, release communications) to drive tool adoption.
Strong time management and coordination skills; able to juggle multiple requests and deadlines in a fast-paced environment.
Highly organized, detail-oriented, and comfortable following defined processes while identifying improvements.
Preferred Qualifications
Experience supporting multiple sales tools (e.g., Salesforce, Salesloft, LinkedIn Sales Navigator, Allego, ZoomInfo, Eloqua, SAP), including onboarding, access, and adoption.
Understanding of Sales processes and how sellers use enablement resources and content throughout that lifecycle.
Familiarity with reporting hygiene and data best practices on data architecture, and content management. (KPI definitions, QA checks, documentation).
Experience coordinating with vendors, IT, and system owners on requests, enhancements, and release communications.