HiringCafe
Posted 1mo ago

Senior Support Engineer

@ Infinite Computer Solutions
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Bangalore, Karnataka, India
OnsiteFull Time
Responsibilities:Escalate issues, Analyze root cause, Manage virtualization and storage
Requirements Summary:5+ years of imaging application and IT infrastructure support experience; strong VMware, cloud, storage, and server admin skills; SQL troubleshooting; automation scripting.
Technical Tools Mentioned:PowerShell, WMI, SQL, SOAP, REST, VMware, Azure, AWS, SAN, NAS, RIS, VNA, Image Viewer, DICOM, HL7, PACS
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Job Description

Job description

Job Title: Senior Technical Support Engineer/ Senior Support Engineer
Experience: 5-8 Years
Grade : E3
Location: Bengaluru / Hyderabad
1st shift:  7am to 4pm  and 2nd shift:  2pm - 11pm

Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred) 
Location: Bangalore/Hyderabad 

Responsibilities
  • Act as second-level escalation for complex imaging application and infrastructure issues.
  • Perform root cause analysis across applications, network, server, database, and SSL layers.
  • Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads.
  • Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment.
  • Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems.
  • Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications.
  • Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools.
  • Mentor junior engineers and enforce ITIL-based incident/problem management.
Skills & Requirements
  • 5+ years of experience in imaging application and IT infrastructure support.
  • Advanced knowledge of VMware, cloud (Azure/AWS), storage (SAN/NAS), and server administration.
  • Strong database troubleshooting skills (SQL queries, performance tuning).
  • Experience with web services integration (SOAP/REST APIs) for imaging workflows.
  • Proficiency in PowerShell/WMI scripting for automation and monitoring.
  • Expertise in RIS, VNA, Image Viewer applications, and dictation platforms.
  • Familiarity with advanced image post‑processing workflows in radiology and cardiology.
  • Knowledge on IHE Radiology and Cardiology Profiles.
  • Strong expertise in PACS preferably in Change & Merge PACS systems and RIS platforms, including change and merge initiatives across multi-site healthcare environments.
Qualifications
  • BE in CSE, IT, or BME; MSc in Computer Science, Health Informatics, or Biomedical Engineering.
  • Certifications: CCNA, ITIL, HL7, DICOM.


 

Range of Year Experience-Min Year

5

Physical Location

Bangalore - Campus

Qualifications

BE/MSC

Range of Year Experience-Max Year

8