**Job Summary:**

We are currently seeking a Service Advisor for our Brownsville location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction.


**Qualifications:**

- High school diploma or equivalent required; associate degree preferred

- Must be 21 years or older

- Must have a valid driver's license for at least 3 consecutive years

- Previous experience in a customer service role, preferably in an automotive service environment

- Strong communication and interpersonal skills

- Knowledge of automotive systems and maintenance services

- Ability to multitask and work in a fast-paced environment

- Proficiency in computer systems and software


**Responsibilities:**

- Greet customers and assist them with determining their service needs

- Schedule service appointments and communicate with customers throughout the process

- Advise customers on necessary services based on vehicle inspections and manufacturer recommendations

- Provide estimates for services and obtain customer approval

- Coordinate with technicians to ensure timely completion of services

- Resolve customer complaints and issues in a professional manner

- Maintain customer records and service history accurately in the system

- Stay updated on product knowledge, manufacturer updates, and service procedures


**Additional Requirements:**

- Valid driver's license (at least 3 consecutive years) and clean driving record

- Willingness to participate in training and development opportunities

- Ability to work a flexible schedule, including weekends

- Commitment to providing exceptional customer service and building customer loyalty.