Clinic Director:

Multidisciplinary Pediatric Therapy Clinic

Reports to: Regional Directors of Operations (RDOs)
Direct Reports: Department Leads, Clinical Staff (OT/PT/ST/MT/ABA), Front Desk Lead, Front Desk Staff

Position Summary

The Clinic Director is responsible for the daily operational leadership of a multidisciplinary pediatric therapy clinic. This position ensures high-quality patient care, efficient clinic operations, strong staff engagement, and consistent achievement of organizational goals. The Clinic Director serves as the central point of coordination for clinical services, administrative functions, facilities oversight, and interdepartmental communication.

Key Responsibilities

1. Clinical & Operational Leadership

• Oversee day-to-day clinic operations to ensure smooth, efficient, and patient-centered service delivery.
• Supervise department leads and ensure each discipline functions cohesively within a multidisciplinary model.
• Support clinical quality initiatives, workflow optimization, and the development of best practices.
• Ensure compliance with company policies, payer guidelines, regulatory requirements, and safety standards.

2. Scheduling & Capacity Management

• Oversee clinic scheduling processes, ensuring provider capacity is maximized and patient needs are met.
• Collaborate with department leads and front desk staff to manage openings, cancellations, waitlists, and productivity targets.
• Monitor caseload distribution and ensure staffing resources align with patient demand.

3. Staff Leadership & Development

• Provide direct supervision and coaching to department leads, front desk staff, and operational support roles.
• Partner with HR to support hiring, onboarding, and retention strategies.
• Conduct performance check-ins, support professional development, and ensure staff accountability.
• Promote a positive, collaborative, and solutions-oriented work environment.

4. Marketing, Community Engagement & Growth

• Partner with Marketing to execute clinic-specific outreach and community engagement strategies.
• Support new program initiatives and clinic growth opportunities through relationship-building with referral sources, schools, physicians, and community partners.
• Participate in local events, tours, or meetings that support brand presence and patient recruitment.

5. HR & Administrative Support

• Support HR with timekeeping oversight, performance documentation, and adherence to policies and procedures.
• Address staff concerns and facilitate clear communication between team members and leadership.
• Assist with credentialing, compliance documentation, and required reporting.

6. Building Maintenance & Supplies

• Oversee facility needs, coordinate building maintenance requests, and ensure a clean, safe, and welcoming environment.
• Manage ordering of supplies, equipment needs, and vendor relationships.

7. Reporting, Metrics & Productivity

• Monitor key performance indicators (KPIs) including productivity, cancellations, waitlists, and patient growth metrics.
• Prepare and submit weekly and monthly reports to RDOs.
• Analyze trends and implement action plans to achieve clinic goals.
• Support fiscal responsibility by aligning staffing, schedules, and workflows with budget expectations.

Qualifications

Required

• Strong leadership, communication, and organizational skills.
• Demonstrated experience managing teams or clinic operations.
• Proficiency in problem-solving, prioritization, and decision-making in a fast-paced environment.
• Ability to build positive working relationships with staff, families, and community partners.

Preferred

• Background in healthcare administration, therapy services, education, or related fields.
• For clinical applicants: active licensure in ABA, OT, PT, SLP, or related discipline.
• Experience with pediatric populations strongly preferred.

Personal Attributes

• Highly professional, approachable, and collaborative.
• Strong initiative with ability to independently manage operations and make informed decisions.
• Values transparency, accountability, and team-based problem solving.
• Passionate about improving patient experience and supporting staff success.