Daniel Morgan Technology Center is seeking a professional and customer-focused Client Services Associate to serve as a primary point of contact for clients, partners, and stakeholders. This role is responsible for delivering exceptional service, managing client inquiries, supporting program coordination, and ensuring a positive client experience across all technology services and initiatives.

The Client Services Associate plays a vital role in strengthening client relationships and supporting the Center’s mission of innovation, service excellence, and operational efficiency.

Key Responsibilities

Client Support & Relationship Management

Serve as the first point of contact for client inquiries via phone, email, and in person.

Provide accurate information regarding services, programs, and technology resources.

Address and resolve client concerns promptly and professionally.

Escalate complex issues to appropriate departments when necessary.

Maintain positive, long-term client relationships.

Service Coordination & Administration

Assist with onboarding new clients and maintaining client records.

Schedule appointments, consultations, and service requests.

Prepare client documentation, reports, and service agreements.

Track service requests to ensure timely completion and follow-up.

Maintain accurate client databases and communication logs.

Communication & Collaboration

Coordinate with internal departments to support client needs.

Provide updates to clients regarding project status or service changes.

Support client outreach initiatives, surveys, and feedback collection.

Assist in organizing events, workshops, or technology demonstrations.

Continuous Improvement

Identify opportunities to improve client service processes.

Monitor client satisfaction metrics and recommend enhancements.

Support implementation of customer service best practices.

Qualifications

Education:

High school diploma or equivalent required.

Associate or Bachelor’s degree in Business Administration, Communications, or related field preferred.

Experience:

1–3 years of experience in customer service, client relations, or administrative support.

Experience in a technology or professional services environment preferred.

Skills & Competencies:

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency in Microsoft Office and client management systems.

Strong organizational and multitasking skills.

Professional demeanor and customer-first mindset.

Ability to maintain confidentiality and professionalism.

Key Performance Indicators (KPIs)

Client satisfaction and response time metrics.

Accuracy of client records and documentation.

Timely resolution of client inquiries and service requests.

Client retention and engagement levels.