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Posted 2w ago

Case Manager

@ QBE Insurance Group
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Parramatta or Newcastle or Melbourne or Brisbane
HybridFull Time
Responsibilities:Managing claims, Supporting injury, Collaborating stakeholders
Requirements Summary:Experience in workers compensation or claims management; strong communication; empathy; knowledge of workers compensation legislation; ability to work in a fast-paced, customer-focused environment.
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Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

  • Location: Flexible (Parramatta, NSW or Melbourne preferred)

  • Type: Fixed term contract until 1st November 2026

  • Please see more information about QBE careers here Careers

  • Hybrid role, happy to talk flexible working

The opportunity

As a Case Manager in our Self Insurance team, you’ll play a meaningful role in supporting injured workers through their injury management and return‑to‑work journey. You’ll manage a portfolio of claims under the relevant legislation, working closely with injured workers, medical providers, employers and internal stakeholders to achieve sustainable outcomes built on trust, empathy and collaboration.

About QBE  

  • At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

  • We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

  • What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

You’ll be responsible for delivering high‑quality, end‑to‑end case management services, including:

  • Managing a portfolio of workers compensation claims

  • Supporting injury management and return‑to‑work planning in collaboration with all stakeholders

  • Building strong, proactive relationships to ensure timely, compliant and sustainable claim outcomes

About you

We’re open to candidates from a range of claims and case management backgrounds. Experience in self‑insurance is highly regarded but not essential.

You’ll bring:

  • Experience in workers compensation or claims management, across any scheme

  • Strong communication skills, with the ability to explain outcomes clearly and confidently

  • A genuine sense of empathy and resilience, supporting people through injury and recovery

  • Working knowledge (or the ability to quickly develop knowledge) of workers compensation legislation

  • Experience working in a fast‑paced, customer‑focused environment

  • The confidence to influence and engage a broad range of stakeholders

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

  • Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

  • 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

  • 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

  • Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

  • To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Application Close Date: 28/04/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.