A, ESSENTIAL FUNCTIONS

• Provides clinical end-user application training after machine installation
• Provides clinical end-user application refresher training upon request
• Consults Regional/HQ Support for critical equipment and software issues, etc.
• Managing respective Clientele queries and or requests
• Monitors customer installations to ensure customer satisfaction
• Provides competitor intelligence and or customer feedback
• Adheres to other tasks assigned by Immediate Supervisor

B. CUSTOMER SERVICE RESPONSIBILITY

• Leads and or coordinates clinical & technical matters with internal departments
• Maintain good working relationships within the organization
• Supporting Sales and Marketing in achieving the objectives
• Maintain good working relationships with respective Channel Partners
• Strive for high level customer service

C. COMPLIANCE

• Ensure awareness and understanding of the Code of Conduct and other integrity and compliance guidelines and policies (Anti Bribery, Conflicts of Interest, etc.)
• Report potential misconduct violations of the Code of Conduct and other integrity and compliance guidelines to HR
• Ensure attendance and understanding of the mandatory and corporate training
• Observe and follow Healthcare Code of Conduct and Annex A of this JD as conditions of your continued employment with the Company

D. KNOWLEDGE OF THE COMPANY

• Understands and can articulate mission, vision and objectives of the subsidiary and DIVISION
• Can describe the roles and responsibilities of the group and relationships to other functional departments
• Can describe the Company’s operating principles and practices in the COUNTRY
• Can use knowledge to devise strategies that will help achieve committed objectives

E. SECONDARY FUNCTIONS (as the need arises)

• Reviews product technical specifications
• Conducts product presentation in hospitals, clinics and other institutions
• Assists site visits and performs product demonstration to prospect clients
• Attends product kick-off meeting together with ME Team members (MS-FHC)
• Provides guidance and assistance for machine conformance testing
• Supports industry trade show, professional conference and other marketing activities

> Preferably Bachelor of Science in Radiologic Technology Graduate