About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description:
The primary responsibility of Bower Place Guest Services Representative (15-month contract) is to provide exceptional service to both mall tenants and guests, ensuring a positive and memorable experience. A Guest Services Representative will act as the “brand ambassador” for Bower Place, enthusiastically promoting the centre, its stores, programs, and services. Your role involves being the face of the shopping mall and creating a welcoming environment.
Responsibilities:
Greet and assist visitors with enthusiasm, creating a friendly and inviting atmosphere whether in person, via telephone, or email.
Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services.
Drive and promote sales for the Bower Place gift card program.
Complete administrative tasks and conduct all service functions related to the Guest Services Desk.
Gift Card administration including handling cash, credit and Interact payment, and reconciling receipts.
Build strong relationships with mall tenants to understand their needs and address any concerns promptly.
Act as a liaison between tenants and mall management, ensuring effective communication.
Provide exceptional service by proactively seeking opportunities to create memorable customer interactions.
Uphold a standard of service excellence by consistently exceeding customer expectations.
Anticipate and proactively resolve issues to enhance the overall customer experience.
Frequently navigate the mall, assist guests, tenants and maintain a visible presence.
The Guest Services Representative will act as the “brand ambassador” for Bower Place Shopping Centre, enthusiastically promoting the Centre, its stores, programs, and services.
Work efficiently under pressure during peak shopping hours and high-traffic times of year (like holidays), ensuring timely and effective service.
Handle customer inquiries and complaints with professionalism and efficiency, seeking timely resolutions.
Collaborate with relevant departments to address issues and improve overall service quality.
Assist in the planning and execution of mall events, ensuring a seamless and enjoyable experience for participants.
Coordinate with tenants for their involvement in promotional activities and events.
Ensure the concierge desk and surrounding areas are well-maintained and aesthetically pleasing.
Always present a professional image.
Participate in after-hours Emergency Response Training Drills every quarter.
Play active role in communications, evacuations, and muster point check-ins during evacuation emergencies.
Stay vigilant to ensure the safety and security of all mall occupants.
Report any suspicious activities or incidents to the appropriate authorities.
Send our MIR3 notifications to communicate.
Experience and Qualifications:
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Customer-focused with a passion for service excellence.
Ability to multitask in a fast-paced environment.
Knowledge of the mall layout, stores, and services.
Previous experience in a customer service role is advantageous.
Proficiency in Microsoft Office Suite.
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The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.