Job Description Summary



The Lead VIP Representative strives to ensure high-level of customer service is maintained while ensuring customers receive a positive casino and hotel experience. Performs additional functions in support of the Player Development Department.



Essential Duties and Responsibilities (other duties may be assigned)



 

• Manage and communicate event and concert information to the VIP Representatives.


• Manage VIP Representatives work schedules including VSTL requests.


• Manage commentaries  for show tickets and rooms per the ACRM Comp Matrix, current availability, and tracking of guest information. Ensure Player Development Team has complimentary codes for all event and hotel offers.


• Order and inventory supplies.


• Responsible for developing event promotional scripts used when taking event reservations.


• Ensure Sunset Suite, VIP Services and Primrose are maintained and clean. Ensure Concierge desks are equipped as needed.


• Perform other incidentals and related duties as approved, required and/or assigned by the Player Development Manager.


• Assists and works at Player Development special events.


• Coordinates and assists with Player Development concert ticket blocks.


• Must adhere to all Tribal Ordinance, Regulations, and the ACRM and ACPS System of Internal Controls, and Standard Operating Procedures

Supervisory Responsibilities

• VIP Representatives


• Access to Sensitive Areas and Information


• As per the ACGC Access Matrix