Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific brand standards. Follow established productivity and efficiency guidelines.

DEPARTMENT OPERATIONS

Make beds neatly with fresh linen (including sheets, duvet, blankets, and pillowcases). Makes a sofa bed.

Removes dirty linen.

Picks up debris/trash from floors, removes, and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, windowsills, walls, baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture, and cupboards. High-dusts artwork.

Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

Replenishes room supplies (Coffee, condiments, and cups) in accordance with brand/hotel standards.

Cleans mirrors, windows, vent covers, and glass doors.

If Applicable: Cleans & disinfects kitchen including counters, and refrigerators using approved cleaning chemicals and rags.

Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

Reports items that require repair or additional cleaning to the appropriate person/department.

Restocks housekeeping cart.

Vacuums hallways.

Turns in all lost and found articles immediately.

Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of the hallway door.

Performs all duties in accordance with company team member handbook, objectives of the Otoe-Missouria Tribe, internal policies, procedures, and controls as well as applicable laws.

Maintains a professional image, including grooming, verbiage, and body language, always.

Warmly greets both guests and coworkers every time they come in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

Fosters teamwork by aiding others, as needed.

Continuously monitors the surroundings at work, to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!”

 Additional duties may be added at any time at the discretion of management.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

High School diploma preferred.

Previous hotel experience preferred, however, ability gained through 2+ years related employment (customer service), or on-the-job training may substitute for actual hotel housekeeping experience.

KNOWLEDGE and or SKILLS

Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.

Proper cleaning methods and techniques.

Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.

Protect the Company’s value by keeping information confidential.

Establish and maintain positive relationships with executive level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.

Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.

Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.

Read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

Complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.

Must be able to positively communicate with guests and co-workers.

Ability to work within scheduling guidelines.

Ability to work with minimal or no supervision.

Follow a schedule and perform physical labor.

Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Ability to gain knowledge of applicable franchise standards and procedures.

EMPLOYMENT REQUIREMENTS

Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.

Valid Documents as required for I-9 form.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. Must be able to climb multiple flights of stairs. The Team Member is regularly required to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Walking and Standing: Frequently (for entire shift). 100%

Must be able to carry 40 lbs. up to 25 feet.

Lifting, Push/Pull: 90%

Ability to lift to 15 lbs. regularly.

Must be able to lift 40 lbs. to the waist, chest, and above the head.

Ability to push housekeeping cart regularly.

Sitting: none

Bending, Stooping, reaching: 95% (throughout the entire shift).

Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Team Member must be able to work in a humid, warm environment. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly loud. The Team Member may be exposed to heat and cold and all-weather conditions depending on department area. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any team member of OMDA-7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

 DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.