HiringCafe
Posted 4d ago

Aesthetic Care Concierge

@ Pur Skin Clinic
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Cottonwood Heights, Utah, United States
$18-$22/hrOnsiteFull Time
Responsibilities:Greet patients, Deliver a white-glove concierge experience, Anticipate patient needs
Requirements Summary:High school diploma or equivalent; 2+ years front desk/patient coordination experience; exceptional communication; healthcare exposure (EMR, scheduling).
Technical Tools Mentioned:EMR systems, Healthcare scheduling software, Microsoft Office
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Job Description

Ignite your passion for self-care and wellness by joining the extraordinary team at 22 Plastic Surgery and Spa MD! We believe in empowering our community through a harmonious blend of Spa Therapies, Medical Aesthetics, Wellness, Cosmetic Plastic Surgery, and beyond. Our team is committed to delivering exceptional care and personalized experiences. As a member of 22 Plastic Surgery and Spa MD, you'll be part of a dynamic team of professionals. We are united in our mission to provide advanced medical aesthetic protocols, ensuring excellent outcomes for our valued clients. If you have a desire to contribute to the empowerment of self-care within your community, 22 welcomes your talent and passion. Join us in creating a sanctuary where relaxation and rejuvenation thrive, making a meaningful impact on the health, well-being, and appearance of our clients. Your journey to elevate lives begins here – become a part of the 22 Plastic Surgery and Spa MD team today!  



We are seeking a polished, service-driven Front Desk Concierge to serve as the first impression of our luxury medical spa. This role is ideal for an individual who thrives in a high-end, client-focused environment and is passionate about delivering an exceptional, concierge-level patient experience. The Aesthetic Care Concierge will seamlessly blend administrative excellence with elevated hospitality, ensuring every patient interaction reflects the sophistication and standards of our brand. 



Responsibilities: 





  • Greet patients with warmth, professionalism, and a refined, welcoming presence  







  • Deliver a white-glove, concierge-style experience from check-in through departure  







  • Anticipate patient needs and ensure a seamless, comfortable visit  







  • Maintain a calm, polished demeanor in a fast-paced, high-touch environment 







  • Answer phone calls and respond to emails and text messages in a timely manner 







  • Provide information about services and products 







  • Manage and optimize provider schedules for surgical procedures and consultations  







  • Coordinate appointments with attention to timing, treatment preparation, and provider preferences  







  • Confirm appointments and manage cancellations or rescheduling with professionalism and efficiency 







  • Serve as a knowledgeable point of contact for patients regarding services, providers, and offerings  







  • Build and maintain strong patient relationships to encourage loyalty and retention  







  • Handle phone, text, and email communication with a polished and articulate tone 







  • Maintain accurate patient records and documentation within EMR systems  







  • Process payments, financing options, and product purchases with discretion and accuracy  







  • Ensure front desk presentation is immaculate, organized, and reflective of a luxury environment 







  • Uphold HIPAA standards and maintain strict patient confidentiality  







  • Collaborate with other team members to ensure a seamless guest experience