MEMBER RELATIONSHIP BUILDER / LOAN OFFICER

Hours: Monday-Friday 8:30am - 5:00pm | Rotating Saturday's 9:00am - 1:00pm

Who we are:

At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. We encourage employee engagement in their career, self-motivation, and self-improvement to continue to learn and grow with the organization.

For 50 years, HomeTown Credit Union has been leading the charge to offer financial education in our communities and is here to be a trusted partner for financial success. Our staff and volunteers work hard to fulfill this mission every day.

What will you do:

You will serve as the primary point of contact for members, identifying their financial needs, considering their best interests, and providing them with personalized solutions. Develop trust and strengthen relationships with members by educating them and recommending products and services that will help them achieve financial success and simplify their lives. Provide a friendly HomeTown experience for members by consistently providing exceptional service, asking them for their business and proactively following up with them on future opportunities.

• Greet members promptly and professionally providing support regarding products and services in a warm, friendly, and enthusiastic manner.
• Identify members' financial needs and promote products and services to support those needs and strengthen member relationships.
• Perform Member Relationship Builder functions (loans, new accounts, follow-up contacts, tracking progress, etc.).
• Assist in resolving member conflicts and complaints.
• Maintain a thorough knowledge of all products and services.
• Open, close and perform file maintenance on all types of deposit accounts and services while adhering to Credit Union policies and procedures.
• Process and approve consumer loan applications in accordance with policy and established guidelines (excludes real estate and business loans).
• Promote member financial education through seminars, member appreciation activities, on-site promotions at dealers, company visits, at schools and through community events.

What you have:

• High school diploma or GED is required.
• An associate degree in business administration preferred.
• One year of banking or credit union experience with consumer lending experience or related experience is preferred.
• Proficient with Microsoft Office (Outlook, Word, Excel, etc.).

• Excellent customer service skills

• Ability to listen and communicate effectively in person or via phone, email, MS Teams, etc.
• Detail orientated with the ability to multi-task, prioritize activities and manage change.

• The ability to work independently, utilizing analytical skills, organizational techniques, and the effective use of time management.
• Ability to work in an environment of urgency, which demands flexibility and on-the-spot sound decision making.

• Ability to get along with others in stressful, high-pressure situations while maintaining business-like composure.

• Regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties.

What we offer:

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Short and long-term disability insurance
• 401(k) matching program
• Tuition Reimbursement
• Professional development assistance
• Paid time off

Hometown Credit Union is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.