Scope of Position

The Overnight Lobby Attendant is responsible for maintaining the cleanliness, safety, and overall appearance of the hotel’s public area during overnight hours. This role ensures a welcoming and well-kept environment for guests arriving late, departing early, or using common areas after hours.

Position Requirements

• Professional demeanor appropriate for a resort environment.


• Previous housekeeping / lobby attendant experience preferred.


• Able to work cohesively as part of a team with minimum supervision.


• Able to focus attention on guest needs.


• Adhere to safety, rules, and company policies.


• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.


• Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery.

Responsibilities

• Provide upkeep to the lobby areas to ensure they are clean and presentable.


• Clean and sanitize all lobby and public spaces, including floors, furniture, restrooms, hallways, and elevators.


• Vacuum, sweep, mop, dust, and polish surfaces as needed.


• Replenish supplies in public restrooms and lobby areas.


• Maintain housekeeping closets and storage areas in an organized manner.


• Maintain the cleanliness of entrances, and exterior hallways.


• Inspect the condition of furniture for tears, rips, and stains and report damages.


• Ability to assist guests with inquiries and requests while in the lobby.


• Ability to keep the back area of Front Desk neat and clean.


• Ability to complete special projects, as assigned, including regular deep cleaning.


• Ensure that the hotel, guests, and associates are maintained in a clean, safe and secure environment.


• Perform any other reasonable duties as required by management.

Education

• High school diploma

Skills and Abilities

• Ability to communicate in the English language (Second language is a plus).


• Able to work flexible schedules including holidays and weekends.


• Able to perform multiple tasks.


• Good interpersonal skills

Physical Requirements

• Physical agility and ability to move quickly in confined spaces.


• Also requires standing/walking/reaching and bending throughout shift.


• Ability to push / pull 100lbs.


• Ability to lift 50lbs.


• Think clearly in high stress and intense situations.


• Ability to multitask and give direction under pressure.


• Stand or walk for extended periods of time.


• Work in areas of high heat and humidity.