Career Opportunities: Lead Associate (35867)
Requisition ID 35867 - Posted - India
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | Ø Provides support to Client Representatives to meet Client specific business plans and to support: Growth, Maintenance, At-Risk and Broker Contact only clients. Ø Addresses day-to-day service issues as determined on a group-by-group basis, as well as those delegated by Client Manager. May include message delivery of issue resolution to the customer/broker/TPA/GA. Ø Supports Client Management with designated skills matrix activities/work items, delegated by Client Manager. Ø Exhibits core competencies in day to day interactions Ø Executes on personal responsibilities in a timely manner Ø Consistently receives positive feedback from external and internal partners Ø Meets identified quality metrics consistent with the ICR role i.e. Appropriate Responsiveness to Inbox Requests, communicates clear expectations for completion of request, Return Phone calls within 24 hours, prioritize work according to business needs Ø Provides back up service when ICR team member is out of the office Ø Be Prepared to be assigned a small block of business, as the primary service contact |
| Key Roles & Responsibilities | Ø Tracks Work timely and accurately within SharePoint site Ø Identifies opportunities to improve or transform current standard work processes; partnering with the Home Office team to insure alignment and implement new processes. Ø Captures standard work in one place and creates process to ensuring updates are made as needed Ø Communicates consistently and as expected with the Client Rep/Sales Rep/RSDs and partners with changes to standard work. Ø Communicates to the Client Management Team during bi-weekly conference calls. Ø Actively participates in business meetings and huddles to review business needs Ø Provides relevant information and any necessary teaching that enables the success of our Home Office Partners |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduation |
| Certifications (if any) | NA |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Bangalore |
| If Other, specify city/location | NA |
| Work Model | Hybrid |
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Requisition ID 35867 - Posted - India
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | Ø Provides support to Client Representatives to meet Client specific business plans and to support: Growth, Maintenance, At-Risk and Broker Contact only clients. Ø Addresses day-to-day service issues as determined on a group-by-group basis, as well as those delegated by Client Manager. May include message delivery of issue resolution to the customer/broker/TPA/GA. Ø Supports Client Management with designated skills matrix activities/work items, delegated by Client Manager. Ø Exhibits core competencies in day to day interactions Ø Executes on personal responsibilities in a timely manner Ø Consistently receives positive feedback from external and internal partners Ø Meets identified quality metrics consistent with the ICR role i.e. Appropriate Responsiveness to Inbox Requests, communicates clear expectations for completion of request, Return Phone calls within 24 hours, prioritize work according to business needs Ø Provides back up service when ICR team member is out of the office Ø Be Prepared to be assigned a small block of business, as the primary service contact |
| Key Roles & Responsibilities | Ø Tracks Work timely and accurately within SharePoint site Ø Identifies opportunities to improve or transform current standard work processes; partnering with the Home Office team to insure alignment and implement new processes. Ø Captures standard work in one place and creates process to ensuring updates are made as needed Ø Communicates consistently and as expected with the Client Rep/Sales Rep/RSDs and partners with changes to standard work. Ø Communicates to the Client Management Team during bi-weekly conference calls. Ø Actively participates in business meetings and huddles to review business needs Ø Provides relevant information and any necessary teaching that enables the success of our Home Office Partners |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduation |
| Certifications (if any) | NA |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Bangalore |
| If Other, specify city/location | NA |
| Work Model | Hybrid |
Email this job to a friend
-
- The job has been sent to
The job has been sent to
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | Ø Provides support to Client Representatives to meet Client specific business plans and to support: Growth, Maintenance, At-Risk and Broker Contact only clients. Ø Addresses day-to-day service issues as determined on a group-by-group basis, as well as those delegated by Client Manager. May include message delivery of issue resolution to the customer/broker/TPA/GA. Ø Supports Client Management with designated skills matrix activities/work items, delegated by Client Manager. Ø Exhibits core competencies in day to day interactions Ø Executes on personal responsibilities in a timely manner Ø Consistently receives positive feedback from external and internal partners Ø Meets identified quality metrics consistent with the ICR role i.e. Appropriate Responsiveness to Inbox Requests, communicates clear expectations for completion of request, Return Phone calls within 24 hours, prioritize work according to business needs Ø Provides back up service when ICR team member is out of the office Ø Be Prepared to be assigned a small block of business, as the primary service contact |
| Key Roles & Responsibilities | Ø Tracks Work timely and accurately within SharePoint site Ø Identifies opportunities to improve or transform current standard work processes; partnering with the Home Office team to insure alignment and implement new processes. Ø Captures standard work in one place and creates process to ensuring updates are made as needed Ø Communicates consistently and as expected with the Client Rep/Sales Rep/RSDs and partners with changes to standard work. Ø Communicates to the Client Management Team during bi-weekly conference calls. Ø Actively participates in business meetings and huddles to review business needs Ø Provides relevant information and any necessary teaching that enables the success of our Home Office Partners |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduation |
| Certifications (if any) | NA |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Bangalore |
| If Other, specify city/location | NA |
| Work Model | Hybrid |