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Posted 2w ago

Retail Program Manager- GA

@ Signature Retail Services
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Charlotte, North Carolina, United States
$70k-$95k/yrHybridFull Time
Responsibilities:Manage client relationships, Drive program performance, Coordinate retail execution
Requirements Summary:5+ years in retail, account management, merchandising, or field operations; experience in home improvement/big-box retail preferred; strong Excel; able to manage multiple priorities; strong communication and problem-solving skills.
Technical Tools Mentioned:Excel, data analysis
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Job Description

Retail Account Manager

Location: Atlanta, GA and Surrounding Areas

Salary: $75,000- $95,000/annually, based on experience

Travel: Remote Based, with occasional travel based on client needs. 



Overview



Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs.



 



Key Responsibilities:



Client & Account Leadership




  • Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results

  • Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams

  • Take ownership of account performance, identifying opportunities to improve execution and expand program

  • Retail Execution & Operational Coordination

  • Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments

  • Support program launches, resets, promotional initiatives, and continuity service cycles

  • Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance



Reporting, Analysis & Insights




  • Monitor execution quality, compliance, and performance through reporting and field insights

  • Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities

  • Deliver clear, executive-ready updates and insights to clients

  • Recommend actionable strategies to improve program performance and drive results



Cross-Functional Collaboration




  • Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies

  • Coordinate with internal teams including reporting, training, and print/fixture support

  • Support communication and alignment across all stakeholders



Program Performance & Growth




  • Track program performance against KPIs, timelines, and deliverables

  • Identify opportunities to streamline execution and improve processes

  • Proactively recommend program enhancements, expansions, and value-added initiatives