Position Summary
ALF Transportation Driver will be responsible for transporting residents in a courteous and timely manner to and from events, programs, shopping and appointments. This role will have ALF front desk responsibilities in-between scheduled appointments.
Essential Duties and Responsibilities
1. Provide safe and timely transportation of residents to various locations
2. Coordinate necessary vehicle maintenance. Vehicle related responsibilities
include but are not limited to: Performing pre and post trip inspections of
assigned vehicle; maintaining cleanliness of vehicle
3. Responsible of noting and possibly resolving resident complaints. Reports
more complex issues and complaints to ALF Administrator for resolution
4. Responsible for greeting and directing residents, visitors and vendors to the
appropriate location
5. Maintain visitor security procedures- ensure guests and residents sign in/out,
as required
6. Manage incoming and outgoing calls. Provide callers with company related
information such as address, directions, fax number, website and other
related information
7. Manage incoming and outgoing mail process- including sorting and
distribution of resident and company mail
8. May be required to assist with clerical duties such as faxing, filing, etc.
9. Uses appropriate resources to ensure immediate work area, ALF lobby and
public restrooms are clean, organized and presentable, at all times
10. Provides shopping and errands for residents and Facility, as requested
Competencies
• Demonstrates the ability to provide accurate and detailed information about
routes and journey
• Competent at checking vehicle for problems and performing pre/post trip
maintenance tasks
• Committed to efficiently helping passengers when loading/unloading
assistive devices
• Demonstrates the ability to provide a secure environment for passengers
while in transit
PureHealth Culture
PureHealth is a high performance environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.
Work Environment
This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 60 pounds.
Position Type and Expected Hours
This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
HIPPA
Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of company’s HIPAA policies or procedures to facility CEO.
Knowledge, Skills, and Abilities
1. Ability to communicate positively and effectively with internal and external
customers at all levels of the organization
2. Strong computer and Microsoft Application skills. Must have an ability to learn new systems
3. Ability to work with a culturally diverse customer and team member population
4. Must have positive communication skills and demonstrated adequate maturity and patience
5. Proficient in the English language. Excellent communication (verbal and written), customer service and interpersonal skills
6. Must have excellent organizational skills with attention to detail
7. Must be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisions
8. Ability to maintain a calm, professional demeanor under pressure
9. Must be observant, show initiative and take action on observed needs
10. Must maintain first impression perfection at all times
11. Self-directing with the ability to work with minimal direct supervision
12. Flexibility in responding courteously to immediate needs of internal and external customers and callers; ability to establish priorities and maintain productivity despite numerous interruptions
13. Ability to organize, efficiently document and routinely update information; ability to apply procedures to work problems and situations
Required Education/Experience
• High School Diploma or Equivalent
Required License
• Valid State Driver’s License
Preferred Education/Experience
• Valid state CDL (Commercial Driver License)
• A minimum one (1) year experience in a courtesy driver, transportation or similar role
• Experience working with a matured population