Experience
9-11 Years
Skill (Primary)
Cloud Services-SERVICENOW-FUNCTIONAL CONSULTANT
Qualification
Bachelor of Technology/ Engineering
Location
Noida
Job Family
Professional Services
Job Description (Posting).
Role: ITIL Functional Consultant L3
Position Overview
Drive ITIL process standardization and innovation within large, complex IT ecosystems using HCL BigFix Service Management. This role is pivotal in enabling enterprise-wide ITSM transformation, leveraging automation, AI-driven insights, and industry best practices to deliver superior service experiences.
Key Responsibilities
ITIL Process Optimization: Design, standardize, and enhance ITIL processes across Incident, Problem, Change, Request, and Asset Management using HCL BigFix Service Management.
ITSM Implementation: Implement end-to-end ITSM leveraging HCL BigFix Service Management and its AI-powered automation.
Enterprise Integration: Responsible for integration design, including mapping of APIs, Entities, Fields, Transformation
Customer Success: Responsible for customer adoption, organizational change management and ensuring high customer satisfaction.
AI & Analytics Enablement: Implement CVA, Predictive Analytics, GenAI use cases across the ITIL processes.
Essential Requirements
Education: BE/B.Tech and MBA (IT/Operations)
Experience:
Minimum 5 7 years in ITSM functional consulting, with 2-4 years experience in Application Administration or System Administration
Manage a small team of high performing individuals in ITSM
Technical Expertise:
Deep understanding of Enterprise IT tools landscape in various domains such Workplace, Datacenter, Network and Security.
Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, or Equivalent)
Hands-on experience with RESTful API and JSON for ITSM integrations
Basic scripting in Javascript or Python
Skills:
Strong analytical, communication, and documentation skills.
Excellent English proficiency (written & verbal).
Customer-centric mindset with a focus on service excellence.
Certifications: ITIL Expert/Intermediate/Foundation.
Preferred: Exposure to AI-driven ITSM tools, automation frameworks, and any scripting language.
Position Overview
Drive ITIL process standardization and innovation within large, complex IT ecosystems using HCL BigFix Service Management. This role is pivotal in enabling enterprise-wide ITSM transformation, leveraging automation, AI-driven insights, and industry best practices to deliver superior service experiences.
Key Responsibilities
ITIL Process Optimization: Design, standardize, and enhance ITIL processes across Incident, Problem, Change, Request, and Asset Management using HCL BigFix Service Management.
ITSM Implementation: Implement end-to-end ITSM leveraging HCL BigFix Service Management and its AI-powered automation.
Enterprise Integration: Responsible for integration design, including mapping of APIs, Entities, Fields, Transformation
Customer Success: Responsible for customer adoption, organizational change management and ensuring high customer satisfaction.
AI & Analytics Enablement: Implement CVA, Predictive Analytics, GenAI use cases across the ITIL processes.
Essential Requirements
Education: BE/B.Tech and MBA (IT/Operations)
Experience:
Minimum 5 7 years in ITSM functional consulting, with 2-4 years experience in Application Administration or System Administration
Manage a small team of high performing individuals in ITSM
Technical Expertise:
Deep understanding of Enterprise IT tools landscape in various domains such Workplace, Datacenter, Network and Security.
Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, or Equivalent)
Hands-on experience with RESTful API and JSON for ITSM integrations
Basic scripting in Javascript or Python
Skills:
Strong analytical, communication, and documentation skills.
Excellent English proficiency (written & verbal).
Customer-centric mindset with a focus on service excellence.
Certifications: ITIL Expert/Intermediate/Foundation.
Preferred: Exposure to AI-driven ITSM tools, automation frameworks, and any scripting language.
Skill Level 3 (Secondary Skill 1)
Tools and Standards-Quality Control-ITIL