GENERAL JOB DESCRIPTION

The Director of Social Services will be responsible for overseeing the daily operations of the Social Services Department. They will also serve as a liaison for overseeing a staff of Case Managers, Client Care Coordinators, Housing Specialists, Certified Alcohol and Substance Abuse Counselors, Employment Specialist, Residential Aides, Justice Coordinators, and Recreation Coordinators.

DUTIES AND RESPONSIBLITIES

• Ensure all new clients receive social service intakes within 48 hours of assignment to case manager.
• Monitor and track client intakes and move outs utilizing client rosters.
• Oversee case manager supervisors and ensuring all case files are up to date.
• Communicate with peers in other programs on issues related to client progress
• Teach and coach all staff in regards to how interact with clients
• Conduct weekly staff meetings
• Review all signature sheets such as nightly roster and sign in sign out sheets
• Communicate with other Directors of the facility to make sure team work is involved
• Is on call 24 hours a day/seven days a week in case of emergencies.
• Intervene and review all client complaints
• Oversees all clinical services including programming, staff supervision, client/ staff interviewing, and case files.
• Make sure all independent living plans are completed in a timely manner
• Complete performance evaluations in conjunction with Program Director
• In the event of an emergency, Essential Employees are required to report to work as scheduled
• Duties and responsibilities are subject to change based upon company assessment of needs

SKILLS AND QUALIFICATIONS

• Bachelor’s Degree in Social Services
• Master’s Degree is preferred
• Must have at least 5 years work experience within a Social Services setting
• Extensive experience working with the homeless population, specifically families with children is preferred
• Must be motivated, energetic, punctual, responsible, and exhibit a positive attitude to be an excellent role model for clients and staff members
• Must be an assertive and confident individual with the ability to lead
• Must be able to confidently and efficiently communicate (verbally and in writing)
• Previous Program experience with program directing and DHS Cares is a plus

Position Title: Director of Social Services

Reports To: Program Director

Department: Social Services

Employment Status: Full-Time

FLSA Status: Exempt

Position Status: Essential