Essential Job Functions:

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  • Perform all necessary receptionist duties including answering, screening and
  
  
  • Routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages.
  
  
  
  


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  • Be polite and courteous at all times.
  
  
  • Be able to triage phone calls and determine if urgent, give call to physician or nurse immediately.
  
  
  
  


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  • Greet and register each patient as they arrive.
  
  
  • Verify patient demographics and insurance information into the EMR.
  
  
  • Collect any necessary co-payments.
  
  
  • Notify the provider/staff of patients? arrival.
  
  
  • Schedule patient appointments.
  
  
  • Schedule any services or procedures as needed.
  
  
  • Maintain/prepare patient charts and physician schedule.
  
  
  • Open and close office, if needed.
  
  
  • Ensure HIPAA & OSHA guidelines are followed at all times.
  
  
  • Responsible for observing, keeping track of the flow of patients in and out of the clinical areas without sacrificing the collection and input of correct demographic and insurance information.
  
  
  • Verify front end coordinators are accurately tagging patients and moving them into the clinical area reviewing time management and ease of check in.
  
  
  • Reviewing back end coordinators, making sure they are expeditiously coordinating the care of patients by capturing and executing through GEMMS all post encounter orders.
  
  
  • Ensuring that patients are accurately registered and that all proper paperwork has been filled out completely and any waivers and/or copays have been completed and collected.
  
  
  • Verifying monies are entered into the GEMMS (or Power Works program as necessary) and review daily payments reconciling to actual monies posted for daily deposit