• Provide
  general help desk support; monitor internal and external help desk ticketing
  and closeout, maintain help desk log, oversee issuance of log on credentials
  and SIPR tokens to users across all systems (NIPR, SIPR, and JWICS).
  
• Provide
  24/7/365 IT support.
  
• Maintains
  IAT Level II Certification and continuing education requirements.
  
• Oversee
  Information Assurance certificate renewal.
  
• Supports
  all JNWC Continuity of Operations (COOP) IT needs.
  
• Performs
  routine inspection of IT equipment and classified processing areas.
  
• Supports
  all J6 planning and resource allocation efforts and provide recommendations for
  technology improvements.
  
• Oversees
  IT procurement requests and processes.
  
•  Provides training and necessary instruction material
  for hardware and software applications.
  
  

Requirements

• High
  School Diploma & Information Assurance Technician Level (IAT)Level II
  Certified
  
• Must have one of the following IAT Level II
  Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CN
  
• 7 Yrs Experience in Classified & Non-Classified IT
  Support
  
• Top Secret/SCI is required