Position Summary

 

This position is accountable for the overall management of dispatch operations and execution of the service plan for each customer and for the region.

 

Essential Functions

 

• Manage all aspects of dispatch operations


• Develop operating plans


• Establish and hold staff accountable for key performance measures such as volume generation, service performance, load ratio, and claims performance


• Establish long term customer relationships and identify growth opportunities


• Liaison between field operations and customers


• Attract and retain talent


• Interview and hire dispatchers


• Discipline, complete performance reviews and establish corrective actions


• Ensure all associates follow established safety procedures