Customer Care Specialist

Make a Positive Impact

First State Community Bank in Farmington is seeking a quick learning, positive and energetic individual for a Customer Care Specialist. As a Customer Care Specialist, you are responsible for accepting calls from across our statewide footprint, analyzing information and finding the best solution for our customers, while maintaining the highest quality of service at all times.

Responsibilities in Accordance with Our Corporate Values

Professionalism

• Promote high integrity of FSCB through consistent representation of organizations core values

Adaptability

• Efficiently and accurately transfer incoming calls

Initiative

• Developing customer relationships
• Offer customer support regarding questions, concerns or confusion around products or services

Accountability

• Maintain a high level of customer service in every interaction with customers, fellow employees and organization teammates

What You Can Expect

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

Qualifications

• High School Diploma or Equivalent
• Some College is preferred
• Previous Call Center experience preferred
• Willingness to strive for exceptional efficiency and accuracy
• Exceptional customer service skills
• Ability to interact and contribute in a team environment