About Borrowell:
At Borrowell, we’re on a mission to help Canadians feel confident about their money. We empower individuals to take control of their financial futures by providing the tools and insights needed to understand, build, and use their credit effectively.
Trusted by 1 in 10 Canadians, Borrowell provides over 3 million members with comprehensive credit monitoring and personalized insights. Our innovative services, including Credit Builder and rent reporting, help consumers build credit so they can unlock access to a wider range of financial products at more competitive rates. Additionally, we offer personalized financial product recommendations from Canada’s most trusted providers based on each member’s credit profile and financial goals.
Our team is diverse, inclusive, and driven by a shared passion for making a meaningful difference in the lives of Canadians. We pride ourselves on fostering a culture of collaboration, humility, and innovation. If you’re looking to join a company that’s transforming the financial landscape and empowering Canadians to achieve their financial aspirations, we invite you to explore career opportunities at Borrowell. Together, we can help Canadians feel confident about money.
About the role:
As a product-centric company, Borrowell is looking to add a creative and passionate Sr. Product Designer to our team. Reporting to the Manager, Product Design, you will be working collaboratively with our Product, Data, Marketing, Engineering, Revenue, and Member Experience teams to design, launch, optimize and test features. Youʼll drive strong decision-making informed by user research, industry trends, and data analysis. If you're excited about being empowered and accountable for delivering results and want to be part of building one of Canadaʼs fastest-growing fintech companies, this is the role for you!
You'll have the opportunity to take design ownership of large projects, working closely with a cross-functional team of talented designers, product managers, engineers, QA, marketers, and data analysts.
Responsibilities:
- Collaborate closely with Product, Engineering, Business, Data, and other cross-functional partners to create intuitive, delightful, and functional experiences that solve real user needs
- Lead end-to-end design processes within your product pod, leveraging strategic design thinking and iterative methodologies to deliver user-centred designs informed by testing and research
- Translate product strategy and requirements into clearly defined experiences that meet business goals without compromising design quality
- Conduct user research and competitive analysis, synthesizing findings into actionable insights using artifacts like journey maps, user flows, and storyboards
- Leverage qualitative and quantitative research to proactively identify pain points, build user empathy, and advocate for optimal user experiences
- Clearly communicate design decisions and rationale to cross-functional stakeholders, building shared understanding and alignment
- Contribute to our design system and component libraries by actively improving consistency, scalability, and documentation
- Champion design and research practices across the org by contributing to shared documentation, facilitating design critiques, and helping cross-functional partners understand and engage with the UX process