About the Department
Applications Accepted From: ALL PERSONS INTERESTEDDESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS
- Engage business stakeholders and cross functional teams to understand business processes and identify 3 to 5 effective uses of data to measure business operations, passenger experiences and establish right KPIs to measure performance.
- Provide technical expertise, understand technicalities on HAS data architecture and the right tools for data extraction and loading and the right level of details for effective presentation.
- Clearly communicate metrics and KPIs back to the business stakeholder and senior staff teams both via verbal and written communication and make sure priorities for the team are properly aligned to business needs.
- Assess the BI architecture and submit high-level to-be architecture with roadmap for implementation.
- Identify opportunities for innovation and efficiency improvements.
- Provide thought leadership in BI, Data Engineering, and Visualization: Understand best in class methodologies to build and measure KPIs, where to extract the data for those KPIs, how to model the data so it can be used to answer wide array of business questions, how to query the data to produce accurate results and ultimately visualize it so it is easy to understand and follow.
- Deliver BI Strategy and Architecture. Work closely with AD and BI developers to build large scale BI solutions with best in class tools.
- Lead next phase of business intelligence implementations for HAS.
- Identify opportunities in data science, predictive analysis and AI use cases for HAS.
- Identify, hire, mentor and train the right resources to evolve their skillsets, and to support existing BI dashboards and solve incidents. Provide input on performance measurement.
“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."
SUPERVISION: Functions as technical lead with limited supervisory responsibilities. Plans, organizes and assigns work for the team. Accomplishes staff results by communicating job expectations and providing technical guidance, coaching, mentoring. Provides input to manager regarding team member performance evaluations and disciplinary action. Contributes to the development of policies, procedures, and productivity standards. Assists manager with recruiting, selecting, orienting, and training team members; maintains a safe, secure, and discrimination-free work environment; developing team member personal growth opportunities. Establishes team goals that support organizational objectives by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
OPERATIONS: Completes operations by developing team schedules, assigning and monitoring work; gathering resources; implementing productivity and customer service standards; resolving operations problems; maintaining reference on-line manuals and implementing new procedures and processes. Controls expenditures by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions. Delivers high performance by enforcing performance, quality, and customer service standards.
CUSTOMER SERVICE: Maintains customer service standard by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Completes customer service operational requirements by scheduling and assigning team members, following up on work results. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system requirements. Assess customer satisfaction with services by designing and implementing satisfaction surveys, analyzing and interpreting results.
TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed.
Position Duties
Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable.
Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.
At least six (6) years of technology experience supporting applications.
A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.
Minimum Qualifications
Preferences will be given to candidates with experience with the following:
- Three to five years experience in data visualization/BI technologies such as Tableau/Power BI/QuickSight or others. Ability to learn cloud visualization tools and data science principles.
- Three to five years experience in data management solutions (i.e., data warehouses, data lakes, etc.), data analytics/business intelligence/machine learning.
- Three to five years experience in data engineering technologies such as SQL, ETL/ELT, Python, preferably AWS data technologies such as Sagemaker, Redshift, Glue, Lambda, Athena, Lake Formation, and Bedrock.
- Expertise in managing reporting function including producing KPIs and Dashboards, and experience in the design, development and support of dashboards and visualizations in support of business KPI measurements.
Other Qualifications
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.