Guarded Insurance, part of the CityScape Metro Group, proudly serves one of the largest Allstate Insurance customer bases in Williamsburg, VA. Our mission is to provide our clients with the right coverages and discounts to adapt to their ever-changing needs. Our dynamic team of 8 employees includes both in-person and virtual staff members, united by a strong team culture. With daily coaching opportunities and team-building events throughout the year, we’re dedicated to fostering growth, camaraderie, and a culture of excellence.

As a Licensed Insurance Customer Service Representative, you’ll be the face of exceptional service for our clients, addressing their insurance needs, resolving inquiries, and providing customized solutions. You’ll thrive in a culture of growth and coaching, with opportunities to achieve your personal and professional goals. Total Compensation includes base salary + bonuses totaling $50,000 to $65,000 at year's end.

Here you’ll find a workplace where culture, income opportunity, and growth are at the forefront. Our supportive environment and commitment to daily coaching empower you to achieve your career aspirations. If you’re driven, client-focused, and eager to make an impact, we want you on our team! Apply Today!

Salary Range: $50,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Active Property and Casualty Insurance License.
• Previous customer service experience is required.
• A general understanding of insurance policies and schedules is preferred.
• Exemplary interpersonal, communication, and active listening skills.
• Proficiency in database management and Microsoft Office for processing client information and creating necessary documents.

• Answer incoming inquiries about insurance policies, coverage issues, and general concerns with professionalism and care.
• Proactively contact clients to address concerns or complaints, providing appropriate solutions and ensuring follow-up for resolution.
• Monitor and track current marketing activities to effectively respond to insurance-related inquiries.
• Accurately process client policy modifications based on provided data.
• Maintain a detailed understanding of available resources to enhance client interactions and provide informed responses.