Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

GENERAL DESCRIPTION:

The Steven A. Cohen Military Family Clinic at Metrocare is part of the Cohen Veterans Network, a national nonprofit network of clinics designed to strengthen mental health outcomes and complement existing support for veterans and military families.

The Clinic Director (CD) is responsible for overseeing all veteran service programs within Metrocare, including the Cohen Clinic and the Military Veteran Peer Network. The CD serves as liaison and representative to the veteran and military community in North Texas and to partner organizations. As the clinical and administrative leader, the CD is responsible for creating and sustaining a clinical program that meets the highest standards of evidence-based practice and quality care. The CD is responsible for creating and monitoring best clinical and administrative practice standards at every level of the clinic. The CD works in close collaboration with Metrocare, CVN, and MVPN leadership teams, ensuring program missions and policies are being met and understood by program staff. The CD may spend a small portion (3-5 hours) of their time performing direct clinical care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Direct, manage, and oversee all clinical and non-clinical operations (e.g., clinical care, care coordination, client scheduling, billing and revenue cycle management staffing, measurement and evaluation, accreditation, and financial management), including tracking, reporting, and responding to the program’s performance indicators.
• Foster development of the clinic leadership team to provide on-going program evaluation and recommendations for continuous growth and quality.
• Provide routine supervision for direct reports and timely completion of administrative supervision duties (e.g., hiring, onboarding, timecards, performance management).
• Ensure staff are adhering to program guidelines.
• Manage relationship with the program funders, including overseeing performance measurement (e.g., clinical and operational outcomes reporting) and representing the program at conferences or meetings.
• Serve as formal representative for the clinic within the community, ensuring consistent communication and feedback from community stakeholders and referral partners.
• Partner with Metrocare's finance and development teams to ensure financial sustainability of the programs, including grant-writing and reporting and supporting philanthropy.
• Maintains required productivity levels as outlined in clinic and network policies.
• Attends relevant meetings and attends/completes relevant trainings.
• Maintains high standards of privacy in accordance with HIPAA guidelines.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Highly developed leadership, management, and customer service skills.
• Ability to plan ahead several months to a year; ability to keep various ongoing projects organized and files maintained accurately.

• Ability to clearly and concisely articulate the mission and goals of the program.
• Thinks analytically to provide appropriate and timely responses to clinic needs.
• Maintains current knowledge of mental health diagnoses and treatments, as relevant to the clinic and our population.
• Maintains current knowledge of billing and insurance requirements, as relevant to the clinic and our population.
• Develops and fosters a culture of collaboration, peer consultation, and commitment to ongoing education and professional improvement.
• Ability to analyze and implement program mandates.
• Exhibits good judgment, professionalism, cultural humility, strong interpersonal skills, a collaborative style, high integrity, and a positive attitude.
• Establishes positive and productive working relationships; generates trust; openly gives and receives honest, balanced feedback.
• Exhibits awareness of and responsiveness to cultural considerations including but not limited to race and ethnicity, gender, sexual orientation, and religion/spirituality. 
• Communicates clearly, effectively, and appropriately via oral and written means.
• Work style is highly organized, detail-oriented, and reliable.
• Presents a professional and positive demeanor to referrals/clients, staff, funders, and the general public.
• Remains calm and maintains self-control in the midst of difficult circumstances and crises; responds in a professional manner in all situations.
• Represents the clinic, agency, and network professionally in all situations.
• Demonstrates interest, desire and passion in connecting veterans, active duty, and their families to high-quality evidence-based mental health care.
• Handles multiple tasks and special projects simultaneously, including meeting deadlines.
• Able to implement and monitor processes within team.
• Appropriately balances need for supervision with ability to work autonomously based on level of education and experience.

EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:

• Required:
  • Masters or doctoral degree in mental health field required; preference for completion of accredited degree program.
  • Five (5) years of independent clinical experience required
  • Two (2) years of supervisory and management experience within a clinical setting required.
  • Independent licensure as mental health clinician in Texas with board-approved supervisor status (if applicable) required by hire date, to include Licensed Psychologist, Licensed Professional Counselor (LPC-S), Licensed Clinical Social Worker (LCSW-S), or Licensed Marriage and Family Therapist (LMFT-S). Eligible for TRICARE certification.
• Preferred:
  • Experience delivering treatment via multiple modalities (i.e., individual adult, individual child, couples, family, and group treatment) is preferred.
  • Training and experience implementing evidence-based treatments is preferred.
  • Experience using measurement-based care is preferred.
  • Experience working with a military or veteran population is preferred.
  • Bilingual (Spanish, English) language skills are preferred.

DRIVING REQUIRED:  No    

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to function in a fluid environment and respond appropriately to changing priorities.
• Maintains knowledge of professional and ethical codes and uses effectively in decision-making.
• Ability to translate broad goals into achievable steps.
• Exhibits ability to make independent decisions but seeks consultation or supervision as appropriate, based on education and experience.
• Thinks analytically, including setting work priorities and creating and evaluating solutions to work-related problems.
• Analyzes problems, identifies alternative solutions, projects consequences of proposed actions, and implements recommendations in support of goals.
• Interprets and applies all applicable policies, procedures, rules and regulations.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Proficient with navigating and documenting within an electronic health record.
• Proficient with virtual therapy platform(s).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies (up to 15 pounds). 

While performing the duties of this job, the incumbent is regularly required to talk and hear while simultaneously using hands and fingers to operate a computer and telephone/headset.

TRAVEL:

• Local (DFW) travel may be required: Occasionally.
• Overnight travel required: Occasionally

NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES
Positions that are community-based, in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Centers risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract, or other status with Metrocare.

WORK ENVIRONMENT:
The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
The noise level may vary between low and mild.
The work environment should not be unusually hot or cold.

Benefits Information and Perks:

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision

• Paid Time Off

• Paid Holidays

• Employee Assistance Program

• Retirement Plan, including employer matching

• Health Savings Account, including employer matching

• Professional Development allowance up to $2000 per year

• Bilingual Stipend – 6% of the base salary

• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please