The Parts Counter Sales personnel will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.

Major Duties and Responsibilities:

Determine replacement part required, according to inspection of old part, customer request, or customer description of the malfunction

Advise customer on substitution or modification of part when identical replacement is not available

Utilize computer to determine part stock number and price

Demonstrate equipment to customer and explain functioning of equipment

Prepare sales slip or sales contract

Receive and fill telephone orders for parts

Inspect returned part for defects and exchange defective part or refund money

Keep inventory control on cores to be returned

Fill salesmen’s orders for new truck parts

Prepare wreck estimates and fax to customer

Keep display area updated, organized, and priced according to sales fliers

Keep work area neat and organized

Assist in taking physical inventory of stock

Complete training requirements for the parts department

Attend scheduled parts meetings