Position title: Receptionist

Location: Plant City, FL

Position Overview

The Receptionist serves as the first point of contact for clients, families, volunteers, donors, and community partners at a non profit ranch offering equine assisted therapy. This role blends traditional front desk responsibilities with the welcoming, mission driven spirit of a therapeutic ranch environment. The ideal candidate is organized, compassionate, and comfortable working in a setting that includes horses, outdoor activity, and diverse client needs.

Key Responsibilities

• Front Desk and Client Support

  • Greet clients, families, and visitors with warmth and professionalism

  • Answer phone calls, respond to emails, and manage general inquiries

  • Assist clients with check in and check out procedures for therapy sessions

  • Provide information about programs, schedules, and ranch policies

• Administrative and Office Management

  • Maintain accurate records, forms, and documentation

  • Schedule appointments, therapy sessions, and volunteer shifts

  • Manage incoming and outgoing mail and deliveries

  • Keep reception and common areas clean, organized, and welcoming

• Program and Staff Support

  • Coordinate with therapists, instructors, and ranch staff to support daily operations

  • Assist with event preparation, donor visits, and community outreach activities

  • Help maintain client confidentiality and compliance with organizational policies

• Volunteer and Visitor Coordination

  • Welcome and orient new volunteers

  • Track volunteer hours and assist with communication

  • Provide tours or basic ranch information to visitors when needed

• Ranch Environment Support

  • Maintain comfort working near horses and outdoor facilities

  • Communicate calmly and clearly in a dynamic environment

  • Assist with light tasks related to ranch operations such as directing clients to arenas and ensuring safety protocols are followed