Content & Quality Assurance Specialist

About the Role

The Content & Quality Assurance Specialist is the organizational authority on training quality, content integrity, and compliance. This role owns the end-to-end Quality Assurance strategy for both computer-based and instructor-led training, ensuring every learning product meets instructional best practices, accessibility requirements, and regulatory standards before release.

Operating with a high level of autonomy, you�ll make judgment calls that directly influence product launches, compliance posture, and learner outcomes. You�ll partner closely with instructional designers, developers, LMS administrators, and leadership to elevate quality, reduce risk, and continuously improve how training is delivered.

If you thrive in a role where your expertise carries real weight � and where quality is not a checklist but a strategy � this role is for you.

What You�ll Do

Own the Quality Strategy

• Design, implement, and continuously improve the enterprise-wide Quality Assurance framework for training content
• Establish QA policies, standards, methodologies, acceptance criteria, and release thresholds
• Serve as the final authority on content quality, accuracy, and readiness for release

Ensure Content Governance & Compliance

• Lead content validation to ensure alignment with instructional, legal, accessibility, and organizational standards
• Interpret and apply compliance frameworks such as WCAG 2.1, Section 508, SCORM, and xAPI
• Identify risks, gaps, and deficiencies and advise leadership on corrective actions

Lead Cross-Functionally

• Act as the QA lead on project teams, providing expert guidance to designers, developers, and LMS stakeholders
• Recommend workflow improvements, design changes, and system enhancements based on QA insights
• Represent QA in leadership discussions and project planning, shaping training strategy and priorities

Drive Testing, Analysis & Continuous Improvement

• Design and oversee comprehensive test plans, validation protocols, and audit tools
• Conduct root-cause analysis on defects and recurring issues to improve quality at scale
• Own QA metrics and reporting; analyze trends and present insights and recommendations to senior leadership

Build Standards & Share Knowledge

• Create and maintain QA documentation, including standards manuals, testing checklists, and release protocols
• Develop training materials, lead workshops, and coach teams on QA best practices

What You Bring

Required Qualifications

• Bachelor�s degree in Instructional Design, Quality Assurance, Educational Technology, or a related field (or equivalent experience)
• 2+ years of experience in content QA, instructional quality oversight, eLearning development, or a related analytical role
• Strong working knowledge of SCORM, xAPI, accessibility standards, and digital learning platforms
• Proven ability to evaluate complex information and make independent, high-impact decisions
• Excellent written and verbal communication skills with the ability to influence cross-functional partners
• Ability to work independently, manage competing priorities, and exercise sound judgment