LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

The Bushelp assists the Server in providing exceptional service for our guests to ensure they have a memorable experience at the hotel. They are expected to be attentive to the guests’ needs while making them feel comfortable, important, and relaxed. They also complete their assigned tasks while adhering to proper safety and food service standards set forth by the hotel. 

• Anticipate guests’ needs; respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Help resolve guest complaints, ensuring guest satisfaction. 
• Meets with the manager on duty to review assignments, anticipated business levels, changes and other information pertinent to the day’s scheduled activities.
• Assist to communicate additions or changes to the assignments as they arise throughout the shift.
• Organizes set-up and breakdown of assigned tables with designated supplies and equipment, ensuring proper layout of tablecloths and silverware. Replenishes supplies as needed throughout the shift.
• Removes all dirty table wares and other designated items in a timely manner. Maintains cleanliness, sanitation and organization of assigned work areas. Organizes and transports dirty wares and linen to their assigned areas. Handles all wares carefully to prevent breakage and loss.
• Reports any damages, maintenance problems or safety hazards to the manager on duty.
• Adheres to all Health Department, sanitation and safety regulations as required by the hotel.
• Performs all other duties as may be required or assigned.

Reports To:         Restaurant Manager & Assistant Manager, Manager on Duty

Supervises:        None

• High school diploma or equivalent vocational training certificate.
• One (1) year of experience as a Busser, Server, or similar position at a 4-star hotel or restaurant required; or any combination of education and experience which would provide the necessary knowledge, skills, and abilities required in performing the essential functions of this position.

• Possesses current Liquor Commission Server Card (yellow). Certification from alcohol awareness program required to serve alcoholic beverages preferred.
• Certification of previous training in liquor, wine and food service preferred.
• Certification in CPR.

• Must be detail-oriented and have the ability to multi-task.
• Able to maintain positive guest relations at all times.
• Possesses strong written and verbal communication skills.
• Possesses good management and organizational skills.
• Possesses knowledge of federal and state health laws, regulations, and safety codes.
• Able to work effectively with various types of customers.  

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift items of 50 lbs or more in a safe and proper manner.

• Ability to stand/walk for extended hours throughout a work shift.
• Ability to endure various physical movements throughout the work areas.

• Indoor, air conditioned environment.
• Outdoor, non-air conditioned environment.
• Exposure to hot, humid weather conditions.
• Variable noise levels.
• Around fumes; dusts; chemicals; and odor hazards

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.