MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

MACOM is an Equal Opportunity Employer

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status

Sr. Customer
Quality Engineer

Job Description:

MACOM Technology
Solutions is looking for a highly skilled Customer Quality Engineer (CQE) to
support customers in China and throughout Asia on a variety of products from
different Business Units. Being the primary interface with customers, the
successful candidate will process product quality related issues reported by
customers with MACOM’s teams and drive internal activities to close issues to
customer’s satisfaction in a timely manner. The candidate will also manage
customer’s complaints, run internal metric reports, and provide general
guidance and trainings to internal teams to continue improving MACOM’s product
quality and customer service.

Primary Duties
and Responsibilities:

• Be the first line of contact for customer’s quality related issues
  on products, including monitoring customer’s evaluation to MACOM’s new
  product releases.
• Review and approve customer’s requests for Return Material
  Authorization (RMA).
• Perform final review and sign off MACOM’s failure analysis reports
  for sharing with customers.
• Identify and initiate actions for continuous improvement of MACOM’s
  customer quality system and product quality.
• Create and publish metric reports for the customer quality
  engineering team to help drive internal improvements.
• Manage and lead the control of rejected and returned material from
  customers in MACOM’s internal system.
• Provide guidance and training to internal teams and new hires on
  control of quality hold material.
  
  

Key Competencies
Required:

• Bachelor’s degree in Electrical Engineering, Materials Science,
  Physics or related engineering field.
• At least 5 years of experience in a CQE role in a high-volume
  electronics manufacturing environment.
• Knowledge of SAP or similar MRP inventory control system.
• Experience in creating and managing quality metrics.
• Knowledge and experience of using
  Problem-solving methodologies such as Six Sigma, 8D, or Global Problem
  Solving.
• Able and willing to travel to Asia customer sites as needed.
• Strong organizational and reporting skills both within teams and to
  external teams and customers.
• Excellent analytic skills and attention to details.
• Good English writing and verbal communication skills.
• Experience working in foreign-owned multinational firms is a strong
  advantage.
• Candidate must have the ability to work independently on multiple
  tasks concurrently and the flexibility to adjust to changing priorities.