Position Summary:

Responsible for collection of outcomes assessments and patient satisfaction surveys, communication with the treatment team and documentation of completion.

 

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Assist the patient with completion of admission and discharge outcomes assessments appropriate to population and program within the designated time frames.


• Assist the patient with completion of patient satisfaction surveys.


• Notification to treatment team members of completion of admission and discharge outcomes assessments and communication of identified patient safety issues to treatment team.


• Ability to use the dynamic forms for completion of outcomes assessments and satisfaction surveys.


• Ability to scan and file completed outcomes assessments in the electronic health record.


• Provide data of completed outcomes assessments and patient satisfaction surveys including patient comments.


• Understanding of the Discharge Calendar for preparation for discharge and to ensure completion of discharge outcomes assessments and patient satisfaction surveys are completed and reviewed prior to discharge.


• Interdepartmental communication to ensure admission outcomes assessments are completed within the designated time frames.


• Assist the patient in registration and completion of additional engagement programs.


• Perform other duties as required.

 

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members.


• Follows all safety rules while on the job.


• Reports near misses, as well as errors and accidents promptly.


• Corrects minor safety hazards.


• Communicates with peers and management regarding any hazards identified in the workplace.


• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.


• Participates in quality projects, as assigned, the monthly Performance and Improvement Committee and supports quality initiatives.

 

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.


• Responds willingly to colleagues and serves as an active part of the hospital team.


• Builds collaborative relationships with patients, families, staff, and physicians.


• The ability to retrieve, communicate, and present data and information both verbally and in writing as required


• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.


• Demonstrates adequate skills in all forms of communication.

 

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital


• Adheres to established standards, policies, procedures, protocols, and laws.


• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.


• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.


• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership


• Exemplifies professionalism through good attendance and positive attitude, at all times.

 

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.


• Willingness to be accepting of those in need, and to extend a helping hand


• Desire to go above and beyond for others


• Understanding and accepting of cultural diversity and differences