Department – Technical Services

Reports to – Regional Tech Services Manager, Canada

Job Summary

The Tech Services Eng/Tech is primarily responsible for creating an atmosphere to educate, train, develop and motivate through supervision and mentorship. They will lead by example, always following company policies and procedures along with projecting integrity. They will maximize sales and profits by providing unmatched service to our clients.

Key Areas of Responsibility

• Champion new products & technologies through development, field testing & performance data studies
• Liaison with Product Line and Engineering on field design and modifications
• Provide technical support to the Sales and Business Development team
• Communicate with Sales and Operations to enhance customer support
• Take lead on assigned NCR investigations
• Ensure proper NCR processes are completed and reviewed with the customer when necessary
• Ensure internal communication of NCR results to Product Line, Engineering, Sales, and Operations
• Take lead on assigned projects with objectives including product performance improvements, NCS processes improvements, and product cost reduction opportunities
• Interface with clients/field service personnel directly if problem jobs occur
• Run/start jobs if field personnel are not available
• Prepare 3^rd party software modelling reports for Sales, Customers, and Operations
• Prepare Technical Sheets for Sales and Operations utilizing NCS developed applications
• Help to promote safe work practices and higher standards of performance
• Support and uphold HS&E policies and procedures of NCS and the customer 
• Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise
• Participate in Personal Development for Success (PDS)
• Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

• BS Degree in Engineering from an accredited College or University or Certified Engineering Technologist; required
• Petroleum industry related experience in oil and gas completions and/or drilling, including coiled tubing, fracturing, or downhole tool operations; asset
• Proficient with Microsoft Office Suites
• Work with other teams, and exhibit effective communication
• Self-motivated with excellent organizational and time management skills 
• Excellent judgement, high level of efficiency & work ethic
• Ability to handle multiple priorities simultaneously, manage priorities 
• Ability to handle stressful situations
• Ability to perform job responsibilities in all weather conditions
• Perform physical labour when necessary, in addition to standing or travelling for long periods of time
• Ability to move or lift 25lbs – 50lbs

Additional Information

• Exemption Status: Overtime Exempt
• Employment Classification: Full-time, Regular
• Work Schedule: Field Rotation is 10 days on, 4 days off AND Office Rotation is 5 days on, 2 days off, on call 24/7 for technical reference
• Special Equipment: Company vehicle
• Travel: Domestic and international travel to various field and office locations required 
• Bonus Eligibility: Eligible for annual target discretionary bonus program & field compensation rates 
• Pre-Employment Requirements: Criminal background check required; additional testing is required for safety-sensitive positions 

Core Competencies

• Teamwork/Collaboration – Able to work cooperatively with other individuals
• Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers
• Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
• Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
• Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach
• Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
• Accountability – Obligation or willingness to be answerable for an outcome