Who We Are:

At Mindr and our family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or Judging.

What You'll Be Doing:

The Client Onboarding & Enablement Manager  (B2B) serves as the critical bridge between the initial sale and long-term client success for our Keepr B2B solutions. This role owns the full post-sale client journey—from onboarding new business partners (probation offices, monitoring companies, treatment providers, bail bond agencies, and similar organizations) through training them to independently enroll and manage their own end users.

This role combines SaaS onboarding expertise with a consultative, relationship-driven approach and thrives in a regulated, compliance-sensitive environment. While the primary focus of this role is onboarding and enablement, this individual will also support ongoing client relationships and account management activities as needed—particularly during early-stage growth—ensuring continuity, retention, and long-term partner success.

What You'll Be Doing:

• Post-Sale Client Onboarding

o Own the handoff from sales and guide new B2B clients through a structured onboarding program, ensuring a seamless transition from signed contract to operational readiness 

o Conduct kickoff calls, establish implementation timelines, and coordinate internal resources (IT, Compliance, Product) to configure each client’s account 

o Develop and maintain onboarding playbooks, checklists, and milestone trackers tailored to different client segments 

o Ensure fulfillment and delivery of hardware orders, including Keepr devices and ODL stations 

o Own billing setup and execution through the first 90 days of the client lifecycle 

• End-User Enrollment Training & Enablement

o Train client staff to independently enroll, activate, and manage end users in both court-mandated and voluntary monitoring programs 

o Deliver live and recorded training sessions and develop scalable enablement materials (quick guides, FAQs, workflows) 

o Build and maintain a “train-the-trainer” program to support client self-sufficiency and scalability 

• Portal Training & Ongoing Enablement

o Ensure clients are fully proficient in the Keepr portal, including dashboards, compliance reporting, billing, and account management features 

o Serve as the primary resource for portal-related questions during onboarding 

o Develop self-service support resources to reduce long-term dependency 

o Gather client feedback and partner with Product teams to advocate for enhancements 

• Client Relationship & Retention

o Monitor early-stage client health metrics such as activation rates, time-to-first-enrollment, and portal engagement 

o Conduct 30/60/90-day check-ins to drive adoption and identify expansion opportunities 

o Partner cross-functionally with Sales, Account Management, and Customer Support to ensure a cohesive client experience 

o Track and manage hardware expansion needs and reorders 

• Account Management Support (Early-Stage Growth)

o Provide ongoing account management support for select partners as needed, particularly during early stages of market expansion 

o Serve as a consistent point of contact for clients post-onboarding when dedicated account management resources are limited 

o Support retention, engagement, and growth of partner accounts until volume supports a more specialized structure 

o Transition accounts smoothly to dedicated account management roles as the organization scales 

• Process Development & Reporting

o Define, track, and improve onboarding KPIs (time-to-value, onboarding completion rate, client satisfaction) 

o Document best practices and maintain internal knowledge bases and CRM records 

o Report onboarding performance, client feedback, and process improvements to leadership

What You'll Bring to the Table:

• 3–5+ years of experience in B2B client onboarding, implementation, customer success, or enablement (preferably in SaaS or a regulated industry) 

• Proven ability to manage multiple concurrent onboarding projects across clients of varying size and complexity 

• Strong presentation, training, and communication skills; comfortable leading both virtual and in-person sessions 

• Experience with CRM platforms (e.g., Zoho, HubSpot) and customer success tools 

• Highly organized with a strong process and continuous improvement mindset 

• Ability to pass a background check (required given the nature of the client base) 

• Willingness to travel regionally up to 25% 

Preferred:

• Experience in criminal justice, offender monitoring, substance abuse treatment, community corrections, or related industries 

• Familiarity with court-mandated compliance workflows and regulatory environments 

• Experience in partner or channel enablement models 

• Background in building training programs, LMS content, or certification frameworks 

• Bachelor’s degree in Business, Communications, Criminal Justice, or related field (or equivalent experience)

Why work for us?

Check out this list of a few of the many good reasons why we are a Top Workplace

Base salary range is $‎57,350.00-$74,000.00 annually + additional incentive, on target earnings of up to $86,000.00 per year + potential 5% annual bonus incentive + 401(k) + benefits.

We are the nation's largest interlock provider, and our Mission is to help people live and drive responsibly.

Mindr won the 2025 Top Workplace Award locally and nationally-and 2026 Best Place for Working Parents Award

Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.

A comprehensive and highly competitive benefits package, including:
o Dental Insurance
o Health Insurance
o Vision Insurance
o 401(k)
o Paid Holidays
o Paid Time Off
o Ongoing Professional Training
o And more

Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.